Lisa S
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Recent activity by Lisa S-
Dual actions disrupting ticket events and data
Hi, We see each month that some of our ticket fields are updated automatically and these actions are attributed to business rules which don't command these actions. I believe that this is because 2...
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Add article link to viewed info
At the moment, and I'm not sure if this is because the user was not logged in or not, we can only see that they viewed a HC article - not which one or any other info related to it. We'd need to se...
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Display guide activity of all users - not just those who are logged in
This is very much needed.
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Add NL-EN as a language variant
Please add NL-EN as a supported language. We'd like to develop English language help centres for our English speaking Dutch market customers and partners.
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Add filtering to suspended tickets view
We have multiple teams monitoring this view and the ability to filter on country or language would allow us to more efficiently assess the tickets. Thanks.
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When is the counter paused on the Time Tracking app?
We realised recently that the counter doesn't pause if a Specialist navigates away from the ticket - to answer a call, jump into another tab or window etc. When exactly does the counter pause?
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Allow reporting on conditions and actions in Automations and Triggers
Hi, It would be useful to be able to report on which ticket fields (including custom) are used to form conditions or actions in our automations and triggers. In our case, I need to easily check if ...
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Enable skipping pages on skills match view
Hi, It would be very useful to enable the ability to skip forward by page on a skills match view. I understand that to add the number of tickets on the view is not feasible as this differs per agen...
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Bulk update skills on tickets
Hi, It would be useful if the ability to bulk update skills on tickets were added - especially given the limitation that SBR can only be applied to one view. Thanks, Lisa