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Nick Moore

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Latest activity by Nick Moore
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    Nick Moore commented,

    In the topic: Events that DO NOT IMPACT the FRT clock include: A ticket is assigned to an agent. An agent adds an internal (not public) comment to the ticket. The end user adds a comment to the t...

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    Nick Moore commented,

    What does "DOES NOT IMPACT" mean: Does this mean the clock keep ticking? Does this mean the ticket does not count at all to the overall average?