Heather Cook
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Recent activity by Heather Cook-
I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes...
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I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes...
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@Ramin - we have already forced the Colleague to SSO on to the help centre. Why would we need to auth them again?
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As an enterprise company we use single sign on for our help centre, because we are an internal use case. I would like to enable CC on the ticket form in the help centre, however i don't want Collea...
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How do you deal with Agent only content? Content that can help Agents solve Customer issues, specifically if an Agent was new and didn't know the procedures.
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If we have multiple groups in Zendesk each with their own Team in MS teams, would I have to create multiple MS teams webhooks and therefore multiple Zendesk extensions? Or can I use the same web ho...
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Is there an article actually showing me examples of what it could look like, not just how to set it up?
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I don't understand this point 'Triggers, like all business rules, must be smaller than 65k'. Can you clarify
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Hi Team, Right at the end of the article there is this explanation: Explanation:The system can’t modify past ticket events history from the technical point of view, that's why when a new SLA appl...
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In the article you mention: How does it work for Agent Time? For example I have a ticket where the Agent Time SLA of 8 hours is breached by an hour, but the ticket get's reassigned and given a n...