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Mellisa

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Activity overview

Latest activity by Mellisa
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    Mellisa created a post,

    Chat Past visit -- identify for same email account

    We noticed that the "Past visit" in the Chat dashboard can not display or identify the same visitor if they are log in from different devices. Could you please look modify this issue? We want to ch...

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    Mellisa created a post,

    Zendesk chat add count down reminder on agent side

    Can we just put up a count down warning for each chat in Chat agent workspace? because sometimes the agent may forget to answer the client in 2-3 minutes, it will remind them and more helpful

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    Mellisa created a post,

    Zendesk Chat show agent's skill real-time display in "Team"

    Because our Chat department AR now served for several languages and with lots of agents, we want to propose to display also the agent's skill in "Team >> View all " here, in order to make us know w...

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    Mellisa created a post,

    majorizate the Next SLA Breach field to only show the Next reply time

    Hello, We setted the first reply time, next reply time, and agent work time. In the view of ticket, we used the field Next SLA Breach to show the reply time, so that our agents can handle tickets b...

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    Mellisa created a post,

    Please add sound notification when transfer chat

    We have several different departments on our pre-chat form. Usually there has need to transfer the chat to another department (or invite another agent) in another part of the building. Unfortunatel...

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    Mellisa commented,

    Hi Ramin, Thanks so much for your support. We got many feedback from our users who gave bad rating, they said they were going to click the button '-', not the bad rating, so it is better if you can...

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    Mellisa created a post,

    Change the rating position in chat web widget

    Answered

    Hi, can you move the rating position? This rating is too close to the window minimized button, when user to click on the minimized button on the phone side it will always accidentally click to bad ...

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    Mellisa commented,

    I have also met up with the same issue of integration with Genesys PureEngage, waiting for the solution. 

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    Mellisa created a post,

    Add send box button in chat widget

    Answered

    Hi, we got many feedback from our customers, when they contact the live chat, they are unable to send message due to no send box button, so they can not send message, only fill in their words in th...

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    Mellisa created a post,

    Set new messages notification in chat SDK

    Hello, we found in chat widget, we can set notification sound when a new message is received, but there has no such setting in chat sdk right? In this case, can you please optimize this feature?