Mellisa
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Recent activity by Mellisa-
Keep all Satisfaction comment history in the upper Ticket display column
Hi, We want to retain all the customer side Satisfaction comment words in history in the Ticket upper column, together displayed with satisfaction rate. which will be much easier seen for our quali...
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Add chat assignment record in Chat history
Sometimes, when we using skills routing，there is a situation when the agent can not respond timely or the chat can not be assigned immediately due to network or system reasons. And we find that the...
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Adding a Hourly time filter corresponding to date in Insight Report, the way just like in Chat history searching column
Hi, This is one optimation feedback about Insight report. As our agent are located all over the world, there is a requirement about download data at different time zone. Here in the Insight dashbo...
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Make ignore skill button clicked in Chat be default setting
Hi, because usually, we have different skills sets for different department, when tranfer to a new department, it should ignore the original skills. Can we make this button be default?
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Chat dashboard allow setting timezone by account independently
We suggest supporting timezone setting by account separately, as it may require different timezones as our agents located all over the world. What's more, we want to set the opening hours separate...
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Add Away and invisible time duration to Explore or Chat dashboard
Please add those two statuses (Away and invisible) to the chat dashboard too. As it may help us to analyze.
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Add Ticket ID Search column in Chat history
Hi, we want to add a ticket ID search column, because sometimes it is not convenient for us to find out the visitor name or visitor's name, and using ticket ID will be more intuitional.
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Chat Past visit -- identify for same email account
We noticed that the "Past visit" in the Chat dashboard can not display or identify the same visitor if they are log in from different devices. Could you please look modify this issue? We want to ch...
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Zendesk chat add count down reminder on agent side
Can we just put up a count down warning for each chat in Chat agent workspace? because sometimes the agent may forget to answer the client in 2-3 minutes, it will remind them and more helpful
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Zendesk Chat show agent's skill real-time display in "Team"
Because our Chat department AR now served for several languages and with lots of agents, we want to propose to display also the agent's skill in "Team >> View all " here, in order to make us know w...