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Gernot Danner

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Latest activity by Gernot Danner
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    Gernot Danner commented,

    +1 we also have a use case where we want to exclude certain email addresses via a trigger. a "received at IS NOT" option would really help here.

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    Gernot Danner commented,

    Hello Zendesk Team,we recently started to use the app to escalate tickets between teams.Is there a possibility, that the parent ticket gets reopened as soon as the child ticket gets updated with a ...