Lama Shujaa

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Latest activity by Lama Shujaa
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    Lama Shujaa created a post,

    Ticket Comment Language Detection


    Hello Team, I would like to ask if it is possible to detect the language of the ticket comment, not the requester default language. For example, if the requester account language was set to English...

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    Lama Shujaa commented,

    Hey Jessie The fields in this article include the tickets access restriction type (for me here it is tickets in agent group), but I couldn't not find the field that gives me the option of the addit...

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    Lama Shujaa commented,

    Hey team, we have around 200 agents their access must be restricted to the agent group, the problem is we need to add 35 groups. Is there any solution or bulk update includes the groups names ? we ...