Adam Weiss
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Total activity30
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Last activity
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Member since
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Activity overview
Latest activity by Adam Weiss-
Adam Weiss commented,
There should be a "created_at" field in each of the audits.
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Adam Weiss commented,
I just typed a huge response to this, just to have ZD log me out on submission. So: in short, now, here's a screenshot of a test customer. Ticket #3504 is "on-hold". But the client sees the above, ...
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Adam Weiss commented,
Any updates?
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Adam Weiss commented,
@Graeme -- thank you!
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Adam Weiss commented,
How can I make #status on hold work?
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Adam Weiss commented,
Brett, Now my client is irritated that I keep reopening the tickets he keeps marking as solved. Is there a way for me to modify his view? By the way: what does "hard-coded" mean to you guys? Like, ...
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Adam Weiss commented,
I've set my browser settings to the above and I still receive the error message.
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Adam Weiss commented,
I'm really hoping to see some movement here. We have some clients who access the Client portal and mark tickets as solved without a comment, and thus us not seeing the change. They then get closed....
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Adam Weiss commented,
Yep, sure is!
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Adam Weiss commented,
Edward, It looks to me like you're pulling the field info--not the audit. The audit "events" contains the "author_id". Use: https://[DOMAIN].zendesk.com/api/v2/tickets/[TICKET]/audits.json Then che...