Diane Weir

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Latest activity by Diane Weir
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    Diane Weir commented,

    How is it possible to filter the product feedback forum so that I can search to see if either of these issues have already been raised? Referencing the pinned Product Feedback Guidelines  on the li...

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    Diane Weir created a post,

    Ticket Owner should be standard field

    I would like to have "Ticket Owner" be a standard field, not something we have to add as a custom field. A ticket owner would be the Support rep who owns the ticket as it moves through escalation a...

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    Diane Weir commented,

    Just want to add my support for both owners and multiple assignees. The lack of owner or a "sticky assignee" is a big problem as others have stated we need to manage multiple threads to get issues ...