Sharie Salilaguia
- Total activity 18
- Last activity
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Activity overview
Latest activity by Sharie Salilaguia-
Sharie Salilaguia commented,
Hi Alan! Having the word autoforwarded on a ticket does not necessarily mean that the system will treat it as a suspicious email. The system focuses on the headers of the email to decide if it meet...
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Sharie Salilaguia commented,
Hi Mark, You would be able to see the the list of solved tickets in order of date with views. However, views would not be able to show the archived tickets. Please see this article for more informa...
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Sharie Salilaguia commented,
Hi John, Customer lists define a segment of your users in Zendesk based on a set of criteria.Unfortunately, the condition of 'OR' is a feature not yet supported at the moment. Customer lists are si...
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Sharie Salilaguia commented,
Hi Courtney, Apologies for the slight misunderstanding. I've gone ahead and have created a separate ticket for your request to set-up a training for ZenDesk with RingCentral and Salesforce Integra...
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Sharie Salilaguia commented,
Hi Courtney, I'm sorry to hear that you are struggling with the set-up. To better assist you here, could you send an email to support@zendesk.com so we can assist you with setting up a training. We...
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Sharie Salilaguia commented,
Hi LeeTC, To answer your question, (a) Email Address : Besides based on the my company support email address, I can route to different group of people for further processing via triggers. i.e. end-...