Sharie Salilaguia
- Total activity 26
- Last activity
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- Followed by 2 users
- Votes 3
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Activity overview
Latest activity by Sharie Salilaguia-
Sharie Salilaguia commented,
Hi Martin, Hyperlinks won't break the email and password via API. Basically, the only flow that is not going to work is when a customer uses email and password via API to get an authentication toke...
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Sharie Salilaguia commented,
Hi Sara, Sell programmatically merges stuff when importing and converting Leads to Contacts using the Deduplication Rules - by default, it is name/company name + email or phone. The checking and m...
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Sharie Salilaguia commented,
Hi Marco, I'm afraid there is no deal integration between Sell and Support. When you connect Support to Sell, you will be able to create leads in Sell from people who write in to Support and have ...
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Sharie Salilaguia commented,
Hi Marco, I'm afraid Sell's Goals feature is very simple and only allows you to set a total sales value goal or a total of won deals goal. However, we would be happy to submit a feature request on ...
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Sharie Salilaguia commented,
Hi René, To make a deal value required, all you have to do is go to the Settings, select Customize > Field Rule, click Deals, select Add Rule then select which deal stage you want to configure a re...
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Sharie Salilaguia commented,
Hi Alan! Having the word autoforwarded on a ticket does not necessarily mean that the system will treat it as a suspicious email. The system focuses on the headers of the email to decide if it meet...
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Sharie Salilaguia commented,
Hi Mark, You would be able to see the the list of solved tickets in order of date with views. However, views would not be able to show the archived tickets. Please see this article for more informa...
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Sharie Salilaguia commented,
Hi John, Customer lists define a segment of your users in Zendesk based on a set of criteria.Unfortunately, the condition of 'OR' is a feature not yet supported at the moment. Customer lists are si...
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Sharie Salilaguia commented,
Hi Courtney, Apologies for the slight misunderstanding. I've gone ahead and have created a separate ticket for your request to set-up a training for ZenDesk with RingCentral and Salesforce Integra...
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Sharie Salilaguia commented,
Hi Courtney, I'm sorry to hear that you are struggling with the set-up. To better assist you here, could you send an email to support@zendesk.com so we can assist you with setting up a training. We...