Sharie Salilaguia
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Total activity31
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Last activity
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Member since
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Activity overview
Latest activity by Sharie Salilaguia-
Sharie Salilaguia commented,
Hi Ranya, I'm afraid there is no trigger in Zapier that will allow creating a ticket in Zendesk Support once there is a missed call in Sell and in any other way. Please refer to this link to learn ...
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Sharie Salilaguia commented,
Hi Kim, Unfortunately, we don't have an option to use anchor text for URLs in merge tags. In this instance, if you are looking to do this with an anchor text you would need to send each email manua...
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Sharie Salilaguia commented,
Hi Ciera, As long as you did not use the API and authenticate with username/password you shouldn't run into some issues. I hope that helps!
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Sharie Salilaguia commented,
Hi Martin, Hyperlinks won't break the email and password via API. Basically, the only flow that is not going to work is when a customer uses email and password via API to get an authentication toke...
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Sharie Salilaguia commented,
Hi Sara, Sell programmatically merges stuff when importing and converting Leads to Contacts using the Deduplication Rules - by default, it is name/company name + email or phone. The checking and m...
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Sharie Salilaguia commented,
Hi Marco, I'm afraid there is no deal integration between Sell and Support. When you connect Support to Sell, you will be able to create leads in Sell from people who write in to Support and have ...
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Sharie Salilaguia commented,
Hi Marco, I'm afraid Sell's Goals feature is very simple and only allows you to set a total sales value goal or a total of won deals goal. However, we would be happy to submit a feature request on ...
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Sharie Salilaguia commented,
Hi René, To make a deal value required, all you have to do is go to the Settings, select Customize > Field Rule, click Deals, select Add Rule then select which deal stage you want to configure a re...
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Sharie Salilaguia commented,
Hi Alan! Having the word autoforwarded on a ticket does not necessarily mean that the system will treat it as a suspicious email. The system focuses on the headers of the email to decide if it meet...
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Sharie Salilaguia commented,
Hi Mark, You would be able to see the the list of solved tickets in order of date with views. However, views would not be able to show the archived tickets. Please see this article for more informa...