Sharie Salilaguia

1. Support
2. ...
3. Agent guide for Support
4. Managing your customer lists

Hi John, Customer lists define a segment of your users in Zendesk based on a set of criteria.Unfortunately, the condition of 'OR' is a feature not yet supported at the moment. Customer lists are si...

• View comment
• Sharie Salilaguia
• Edited September 26, 2018 23:14
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. ZenDesk with RingCentral and Salesforce Integration: Ticket creation and customer matching

Hi  Courtney, Apologies for the slight misunderstanding. I've gone ahead and have created a separate ticket for your request to set-up a training for ZenDesk with RingCentral and Salesforce Integra...

• View comment
• Sharie Salilaguia
• Created June 15, 2018 02:31
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. ZenDesk with RingCentral and Salesforce Integration: Ticket creation and customer matching

Hi Courtney, I'm sorry to hear that you are struggling with the set-up. To better assist you here, could you send an email to support@zendesk.com so we can assist you with setting up a training. We...

• View comment
• Sharie Salilaguia
• Created June 14, 2018 05:44
• 0 votes

1. Community
2. Support Q&A
3. Inbound Email from enduser - processing capability

Hi LeeTC, To answer your question, (a) Email Address : Besides based on the my company support email address, I can route to different group of people for further processing via triggers. i.e. end-...

• View comment
• Sharie Salilaguia
• Created June 14, 2018 05:27
• 0 votes