Will Ginsberg commented,
@justin Yeah probably an inverse use case for you -- in our case skill match would be a useful tool to enable agents to "cherry pick" tickets from view queues. In your case it sounds like...
Will Ginsberg commented,
Moving conversation over here. Thanks @kristen mirenda for responding! Today we use views as our "Queues". In each queue we want to use skill matching for specific agents to identify sp...
Will Ginsberg commented,
@kristen mirenda I 100% get that there are a myriad of use cases but I don't understand how this product works properly. If a ticket doesn't have a skill it appears as skill matched. This means t...
Will Ginsberg commented,
@kristen mirenda -- there needs to be an ability to show the skill match column as checked if the agent has ANY of the skills on the ticket (not ALL) of the skills. It's also really frustrating tha...
Will Ginsberg commented,
(From what I can tell) this is now outdated. The CSS in the default theme needs to be updated to the following: .form .suggestion-list { display:none;} .form .suggestion-list label { display:none...