Will Ginsberg
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Total activity8
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Will Ginsberg-
Will Ginsberg commented,
@kristen mirenda I 100% get that there are a myriad of use cases but I don't understand how this product works properly. If a ticket doesn't have a skill it appears as skill matched. This means t...
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Will Ginsberg commented,
@kristen mirenda -- there needs to be an ability to show the skill match column as checked if the agent has ANY of the skills on the ticket (not ALL) of the skills. It's also really frustrating tha...
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Will Ginsberg commented,
(From what I can tell) this is now outdated. The CSS in the default theme needs to be updated to the following: .form .suggestion-list { display:none;} .form .suggestion-list label { display:none...