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Matic Pipan

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Latest activity by Matic Pipan
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    Matic Pipan commented,

    @Stven Kelly ....if the body of the FW mail is still an issue, use these two placeholders to add mail sender and mail body in your outgoing mail from zendesk. {{ticket.requester.email}} <-- request...

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    Matic Pipan commented,

    Well, I've made a work-around.   You are able to define a group, which can be used as a trigger condition to FW ticket to external mail target and everything is packed into a macro.   Workflow in Z...