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Filippo Dell’Anno

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Latest activity by Filippo Dell’Anno
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    Filippo Dell’Anno commented,

    Hi Rob, thank you for clarifying

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    Filippo Dell’Anno commented,

    Hello, I've seen, in the automatic Zendesk support reports, that the "Satisfaction" seems to be a bit different from the one reported through Insights. I don't understand if the Satisfaction score...

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    Filippo Dell’Anno commented,

    Hello, Is it possible to filter dates using the Time filter widget? I'm not hable to find out the right setting to do that. Thank you for helping on that. Filippo

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    Filippo Dell’Anno commented,

    Hi Brett, This is very useful Thank you

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    Filippo Dell’Anno commented,

    Hi Amie, This make sense, but the weird thing is that the customer will receive the CSAT survey in a different language (I have different Zendesk accounts for different languages) In this case, cou...

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    Filippo Dell’Anno created a post,

    Csat in sharing tickets

    Answered

    Hi, I'm setting the ticket sharing option between several Zendesk instances. The issue is that the user receive the CSAT survey from the first Zendesk and not from the last Zendesk (the one who I'v...