Sam Hields

  • Total activity 2
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 1

Activity overview

Latest activity by Sam Hields
  • Avatar

    Sam Hields created a post,

    SLA exclusions based on ticket status

    case in point, when a ticket is put "on-hold" then it should not be subject to the SLA for responding to the customer because it is clearly on-hold for a later date.