Sarah Boyd

Total activity

32
Last activity

April 28, 2019 16:19
Member since

June 19, 2017 14:57
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16
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11

Activity overview

Latest activity by Sarah Boyd

Sarah Boyd commented, February 14, 2019 19:34
Thanks Brett! Yeah, according to that link, we should definitely be seeing that article in the number one spot, so I'm happy to work with Support on determining the root cause.
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- Sarah Boyd
- Created February 14, 2019 19:34
- 0 votes
Sarah Boyd commented, February 13, 2019 15:55
We don't use Answer Bot for agents so it couldn't be that. Thank you for the link, is that for the Knowledge Capture app? It looks like it's for the end user Help Center. The issue we're having is ...
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- Sarah Boyd
- Created February 13, 2019 15:55
- 0 votes
Sarah Boyd created a post, February 12, 2019 18:57
How are search results ranked in the Knowledge Capture App?
1. Community
2. Guide Q&A
Our agents are trying to find a specific article with the title of "Shipping". Our agents are using the search term of "shipping". You would think that article would show up in the number one spot,...
- Sarah Boyd
- Created February 12, 2019 18:57
- 4 followers
- 5 comments
- 0 votes
Sarah Boyd commented, November 15, 2018 20:54
Kourtney, we are using Inbenta. They use AI, natural language processing, and machine learning with their search platform. We also combine our search results to include both Help Center articles an...
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- Sarah Boyd
- Created November 15, 2018 20:54
- 1 vote
Sarah Boyd commented, February 27, 2018 18:40
We also need this functionality for many reasons (reporting, tracking, SEO, etc...). We follow the KCS methodology and as part of the Evolve loop, we need the ability to redirect articles at any gi...
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- Sarah Boyd
- Created February 27, 2018 18:40
- 4 votes