Sarah Boyd
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Activity overview
Latest activity by Sarah Boyd-
Sarah Boyd commented,
Thanks Brett! Yeah, according to that link, we should definitely be seeing that article in the number one spot, so I'm happy to work with Support on determining the root cause.
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Sarah Boyd commented,
We don't use Answer Bot for agents so it couldn't be that. Thank you for the link, is that for the Knowledge Capture app? It looks like it's for the end user Help Center. The issue we're having is ...
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Sarah Boyd created a post,
How are search results ranked in the Knowledge Capture App?
Our agents are trying to find a specific article with the title of "Shipping". Our agents are using the search term of "shipping". You would think that article would show up in the number one spot,...
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Sarah Boyd commented,
Kourtney, we are using Inbenta. They use AI, natural language processing, and machine learning with their search platform. We also combine our search results to include both Help Center articles an...
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Sarah Boyd commented,
We also need this functionality for many reasons (reporting, tracking, SEO, etc...). We follow the KCS methodology and as part of the Evolve loop, we need the ability to redirect articles at any gi...