Jarom Thurston
Business Operations Analyst for Spark Networks SE - Customer Support
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Activity overview
Latest activity by Jarom Thurston-
Jarom Thurston commented,
@Graeme Carmicael Thank you!
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Jarom Thurston commented,
Hi. I see that this article is 9 months old. However, I was wondering if now there is a way to report on the number of specific macros used? On the admin/settings > Marcos page I can see the list ...
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Jarom Thurston commented,
Thank you very much Nicole Relyea! That answers our team's question. An example is that we track certain tags, and when a ticket is closed and a customer later replies to an old email regarding t...
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Jarom Thurston commented,
Question for follow up tickets: When a customer replies to an email of an old ticket that was closed and Zendesk creates a new "follow up" ticket from the old ticket and pulls in "key data" from th...