Amanda Yu
- Total activity 43
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 3
- Subscriptions 21
Activity overview
Latest activity by Amanda Yu-
Amanda Yu commented,
Hi George, Thanks for reaching out to us! As to not skew your reporting, you may consider renaming your "Corp - VPN" field to something like "DO NOT USE - Corp - VPN" as to let your agents know you...
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Amanda Yu commented,
Hi Diego, I'm going to reach out to via ticket to gather a bit more information from you about your particular instance of Zendesk. You'll see an email from me shortly!
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Amanda Yu commented,
Hi Jeff! So that I can get a bit more information from you regarding your request, I'm going to reach out to you via a ticket. You'll hear from me in a few!
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Amanda Yu commented,
Hi Angelo, You can definitely customize your View in order to show who updated the ticket last! To do so, you'll want to go to Admin icon > Manage > Views > edit the View in question. Once in the e...
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Amanda Yu commented,
Hi Aparna, Sorry to hear that the ticket channel condition isn't working! I'm going to reach out to you via ticket to gather more information. You'll see an update from me soon via email!
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Amanda Yu commented,
Hi Brian, Thanks for reaching out! Should you delete a contact in HubSpot that was created via the Zendesk integration, the user will not be deleted in Zendesk. For more information about this part...
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Amanda Yu commented,
Hi Matt, Thanks for reaching out! You can definitely configure in-app messages. Here are the two articles you'll need to get going in the right direction: https://connect.zendesk.com/hc/en-us/artic...
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Amanda Yu commented,
Hi Darya, Unfortunately, the app version is not presently carried over into Insights. One possible workaround you may consider would involve creating a custom ticket field to capture this informati...
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Amanda Yu commented,
Hi Jenn, Thanks for reaching out! Unfortunately, custom activity statuses are not presently on the Zendesk roadmap of features to be implemented. If you'll share your specific use-case for wanting ...
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Amanda Yu commented,
Hi there, Biscuit! My name is Amanda and I'm with our Advocacy team here at Zendesk. I'm going to reach out to you via ticket as I believe the error you are seeing is account-specific. You'll see a...