Amanda Yu
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Total activity45
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes3
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Subscriptions26
Activity overview
Latest activity by Amanda Yu-
Amanda Yu commented,
Official comment Hi Thomas, Great question! There are a few ways that you can compare trends within Explore. For more information about this, check out the following article: Chart Types for Comparing Trends Over T...
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Amanda Yu commented,
Official comment Hi Hope, Thanks so much for reaching out with your question! The time travel feature allows viewers to edit the reference date of the dashboard. For more information about how to use it, check out ...
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Amanda Yu commented,
Hi George, Thanks for reaching out to us! As to not skew your reporting, you may consider renaming your "Corp - VPN" field to something like "DO NOT USE - Corp - VPN" as to let your agents know you...
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Amanda Yu commented,
Hi Jeff! So that I can get a bit more information from you regarding your request, I'm going to reach out to you via a ticket. You'll hear from me in a few!
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Amanda Yu commented,
Hi Aparna, Sorry to hear that the ticket channel condition isn't working! I'm going to reach out to you via ticket to gather more information. You'll see an update from me soon via email!
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Amanda Yu commented,
Hi Brian, Thanks for reaching out! Should you delete a contact in HubSpot that was created via the Zendesk integration, the user will not be deleted in Zendesk. For more information about this part...
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Amanda Yu commented,
Hi Jenn, Thanks for reaching out! Unfortunately, custom activity statuses are not presently on the Zendesk roadmap of features to be implemented. If you'll share your specific use-case for wanting ...
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Amanda Yu commented,
Hi there, Biscuit! My name is Amanda and I'm with our Advocacy team here at Zendesk. I'm going to reach out to you via ticket as I believe the error you are seeing is account-specific. You'll see a...
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Amanda Yu commented,
Hi Phil, Haha, the customer portal does indeed have a bunch of tabs to filter through ;) Regarding the ability to disable the users' ability to "follow" the entire organization, you can definitely ...
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Amanda Yu commented,
Hi Phil! To confirm, when your end-users sign in to view their activities in the customer portal, are they seeing the ability to "follow" or "unfollow" organization requests? For reference, the "fo...