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McCabe Tonna

Community Moderator
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Activity overview

Latest activity by McCabe Tonna
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    McCabe Tonna commented,

    @conza this is the "Slack Ticket Trigger" it makes automatically   {"ticket_id": "{{ticket.id}}","status": "{{ticket.status}}","updated_at": "{{ticket.updated_at_with_timestamp}}","subdomain": "{{t...

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    McCabe Tonna created a post,

    How to transpose data in Tables

    The Zendesk Explore Tables Visualization Type is most common to an excel sheet. The ability to Transpose the data was difficult for me to find, so Here is a quick writeup how.   I wanted the Column...

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    McCabe Tonna commented,

    Berlinda, Are you saying that when you enter a private note, the end-user can see the contents of the note via email? 

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    McCabe Tonna commented,

    What plan is your Zendesk on? https://support.zendesk.com/hc/en-us/articles/212374637-About-Zendesk-Support-plan-types#topic_o2p_2fc_pt   yourzendesk.zendesk.com/agent/admin/triggers  Look for some...

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    McCabe Tonna commented,

    Can you show the contents of your trigger settings and actions for these notifications? 

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    McCabe Tonna commented,

    Paul, are saying that you want your Agents to receive notifications for internal comments for tickets they're mentioned in? 

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    McCabe Tonna commented,

    Nadezhda, To have multiple? No, although I'm sure a custom app could change the alias based on conditions. This would require a custom script.  psuedo code: Client.get('currentUser.alias') if Clien...

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    McCabe Tonna created a post,

    Tip: Expedite Pagination for Zendesk Text History

    If your Zendesk relies heavily on Text as one of its communication channels, the text history becomes large very fast.  A day of text messages can span over a dozen pages; making covering days/week...

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    McCabe Tonna commented,

    So you need a listener on the custom field - which when changed will enable save, otherwise its disabled something like this

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    McCabe Tonna commented,

    @Matt Not sure how comfortable you are with Zendesk Apps, but a sidebar app could take care of this.