Andy L
Customer Service Lead assisting Canadian Retailers with merchandising security
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Total activity14
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Last activity
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Following1 user
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Activity overview
Latest activity by Andy L-
Andy L commented,
@Jessie Schutz We have integrated zendesk for some time now but many of our customers are still sending emails to personal email rather than our "support@company.com" address hence sometimes there ...
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Andy L commented,
I have a concern with how ZenDesk is looking at emails and considering it as a "follow-up" to a closed ticket. This creates potential privacy issue where internal staff communication are being show...
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Andy L commented,
@William Macken Thank you for your input, it does make sense and i was able to fix the ones related to global metric. The syncing once per day is not as convenient and i didn't expect that to be an...
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Andy L commented,
@Chris Sindt Check the metrics you used in your report. There are calendar hours-based and there are business hour-based metrics. In order to use the business hour properly you need to pick the met...
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Andy L commented,
Hi Amy, first of all, thanks for helping me in the past with my questions. I am curious why the new metric i created which fetches tickets with tags does not show up as under metric when i tried to...
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Andy L commented,
The re-direct function in Outlook 2007/2010 only works if you have the permission to send as the original user though. Is there another workaround on preserving the original header information othe...
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Andy L commented,
I do like the satisfaction dashboard however it is limited to the reporting period. When I am looking for the year to date stats that is not possible with the built in dashboard. First Question - ...
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Andy L commented,
We have a professional license and based on the article I take it that we only have one schedule available so in my case where we have an agent in Western Canada and an agent in Eastern Canada we w...