Jonathan March
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Activity overview
Latest activity by Jonathan March-
Jonathan March commented,
Please provide the event log for such a ticket. See https://support.zendesk.com/hc/en-us/articles/203691176-Viewing-all-events-of-a-ticket
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Jonathan March commented,
Rather than having many conditions in a single trigger, I would recommend breaking it up into multiple triggers, each of which has a sane number of conditions and sets the same tag. Follow these wi...
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Jonathan March commented,
Just off the top of the head, so apologies if I'm missing something, but I *think* you should be able to do it with a single trigger that tests for this particular kind of ticket, AND for ticket is...
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Jonathan March commented,
Lawrence, a separate point: > two triggers, both of which have an action to update the ticket with a comment containing the value of the name field. Just to be clear and avoid future confusion -- T...
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Jonathan March commented,
Hi Lawrence, I investigated this in September 2012, both by experimentation and by information from ZD Level 2 support, and have not been aware of any changes since that time, either in the perform...
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Jonathan March commented,
Jeremy, agreed, there is no benefit from adding redundant conditions, and it will likely make the triggers harder to maintain / read.
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Jonathan March commented,
It would be very useful to test for a condition of custom date present / not present. We have several custom dates: Ping Date, & Date complete (which is the date that the work was actually complete...
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Jonathan March commented,
@Wolsung As Brett indicated you can use a "Notify target" trigger action to send an email as part of a trigger, but it's a bit hidden, as there's no comment added so you must look in the ticket eve...
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Jonathan March commented,
Thanks for the explanation, Chris!
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Jonathan March created a post,
Carbon Copier app -- does it use API Framework V1?
Answered> Apps built on Zendesk Apps Framework v1 are being removed in October 2019. Click the 'V1 Apps' tab below to see which apps require your attention The Carbon Copier app is not listed in the "V1 Ap...