
Jonathan March
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Total activity1593
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Last activity
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Member since
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Following26 users
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Followed by2 users
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Votes724
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Activity overview
Latest activity by Jonathan March-
Jonathan March commented,
Also agree. For any readers who agree, please consider upvoting all suggestions that you think are important. This is a significant factor (though not exclusive) in how ZD evaluates requests.
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Jonathan March commented,
Using a tag as Dan Ross suggested is the standard supported way.
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Jonathan March commented,
Hi Fransisco, I agree that it is a nuisance. Our workaround is to submit the draft as an internal comment. This may happen several times. It does leave the ticket noisy but it works. And sometimes ...
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Jonathan March commented,
To enable this capability, see https://support.zendesk.com/hc/en-us/articles/115003676907
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Jonathan March commented,
Hello again Jonatan. That's right, "attachment" refers to an image at the bottom of the post. "Inline" refers to an image which is embedded in the text of a message (e.g. between two paragraphs). ...
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Jonathan March commented,
Hi Christian, We're a small team, and it sounds like your scenarios are much higher volume than ours. For what it's worth, we: have no special team; tag VIP users as they are identified; remove ta...
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Jonathan March commented,
Hi Christian, Just a simple-minded comment, apologies if it's not pertinent. We manually tag VIP customers, then adapt our triggers and views according to the presence of those tags.
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Jonathan March commented,
Hi Jonatan, Do you mean image attachments or inline images? For several months, we have experienced problems with seeing inline images in tickets. The workaround is to right-click, select "Open ima...
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Jonathan March commented,
Hi Mark, Sorry, there's no way to do this directly in Zendesk. If you have the programming capacity, you can use an approach similar to the following: Trigger fires on relevant candidate tickets, ...
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Jonathan March commented,
Sorry-- guess I've been lucky with "most recent" dominance. ¯\_(ツ)_/¯