Jonathan March
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Total activity1668
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Last activity
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Member since
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Following26 users
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Followed by3 users
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Votes748
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Subscriptions622
Activity overview
Latest activity by Jonathan March-
Jonathan March commented,
Hi Tomas, Sorry, I'm not aware of any way to disable them, but others might be able to chime in with a solution.
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Jonathan March commented,
P.S. If some of your customers are not receiving expected notifications, the first step is to look at the event log for the ticket, to see whether ZD actually sent the notifications. See https://su...
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Jonathan March commented,
Thanks for elaborating, Zach. As you correctly say, there is normally no such rule. It would be possible for you or other admins of your ZD instance to create such a rule (e.g. to include the condi...
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Jonathan March commented,
Hi Zach, could you explain what the goal is here? The purpose of Pending status is to indicate that you are awaiting a reply from the user. But usually when a ticket is created, it was the user who...
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Jonathan March commented,
Assign each of those users a specific tag, for example `no_receipt_notification`. Then every ticket that they create will have that tag. To the trigger, add the condition tags contain none of the f...
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Jonathan March commented,
Hi Diogo Romero, The easiest way is just to insert a space, so: "# 4232" That won't generate a link for you internally, of course -- I don’t think there’s a way to have it generate a link for inter...
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Jonathan March commented,
Thanks for that explanation. I have just translated the sentence and I see "if you would like to add more ticket forms, upgrade your account" implying that you do not actually have the necessary ac...
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Jonathan March commented,
Hello Daniel Parisi From the English translation of that article To add conditions to a ticket form In the sidebar, click theAdmin icon ( ), and then click Manage > Ticket Forms.Hover over the tic...
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Jonathan March commented,
Hi Subodh Jumle If I understand your use-case, you should be able to get that with the following conditions: Meet ALL: Status Changed to Solved Current user Is (agent) [Or for the converse, Curre...
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Jonathan March commented,
Hi Laetitia Bonaldo -- I am a 9-year ZD user and enthusiast, but you are raising what remains, year after year, one of the most puzzlingly frustrating omissions from ZD's admin-facing features. IMO...