Jonathan March

1. Community
2. Feedback on Support
3. Revision History on Views

Also agree.  For any readers who agree, please consider upvoting all suggestions that you think are important. This is a significant factor (though not exclusive) in how ZD evaluates requests.

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• Jonathan March
• Created December 21, 2020 16:12
• 0 votes

1. Support
2. ...
3. Workflows
4. Understanding Liquid markup and Zendesk Support

Using a tag as Dan Ross suggested is the standard supported way.

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• Jonathan March
• Created December 19, 2020 18:52
• 0 votes

1. Community
2. Feedback on Support
3. Checking and Approving Other Agent's Email Draft

Hi Fransisco, I agree that it is a nuisance. Our workaround is to submit the draft as an internal comment. This may happen several times. It does leave the ticket noisy but it works. And sometimes ...

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• Jonathan March
• Created December 18, 2020 01:46
• 0 votes

1. Community
2. Feedback on Support
3. Allow internal note when starting a ticket

To enable this capability, see https://support.zendesk.com/hc/en-us/articles/115003676907   

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• Jonathan March
• Created December 08, 2020 16:44
• 1 vote

1. Community
2. Support Q&A
3. unable to see attached images

Hello again Jonatan. That's right, "attachment" refers to an image at the bottom of the post. "Inline" refers to an image which is embedded in the text of a message (e.g. between two paragraphs).  ...

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• Jonathan March
• Created December 07, 2020 14:48
• 0 votes

1. Community
2. Support Q&A
3. VIP Customers - Setting Up and Executing

Hi Christian, We're a small team, and it sounds like your scenarios are much higher volume than ours. For what it's worth, we: have no special team; tag VIP users as they are identified; remove ta...

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• Jonathan March
• Edited December 02, 2020 20:33
• 0 votes

1. Community
2. Support Q&A
3. VIP Customers - Setting Up and Executing

Hi Christian, Just a simple-minded comment, apologies if it's not pertinent. We manually tag VIP customers, then adapt our triggers and views according to the presence of those tags.  

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• Jonathan March
• Created December 02, 2020 19:27
• 0 votes

1. Community
2. Support Q&A
3. unable to see attached images

Hi Jonatan, Do you mean image attachments or inline images? For several months, we have experienced problems with seeing inline images in tickets. The workaround is to right-click, select "Open ima...

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• Jonathan March
• Created November 30, 2020 16:09
• 0 votes

1. Support
2. ...
3. Workflows
4. Trigger conditions and actions reference

Hi Mark, Sorry, there's no way to do this directly in Zendesk. If you have the programming capacity, you can use an approach similar to the following: Trigger fires on relevant candidate tickets, ...

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• Jonathan March
• Created November 27, 2020 18:30
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Sorry-- guess I've been lucky with "most recent" dominance. ¯\_(ツ)_/¯

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• Jonathan March
• Created November 25, 2020 17:56
• -1 votes