Jonathan March commented,
@Allen, I would love to know the answer to Jessie's question! Thanks, Jonathan
Jonathan March commented,
@kirsten, I respect ZD's desire not to move precipitously and break things in an unconsidered way, but it seems to me that in this case Kim & Stephen's eloquent arguments to the contrary (like ...
Jonathan March commented,
@Ryan, thanks -- Dynamic Content in article text would be huge!
Jonathan March commented,
Thanks for the responses, Toby. > (3) Are you referring to the gray box that includes the details of the ticket state and changes made during the event? Yes. Again, that's super important for f...
Jonathan March commented,
Here's an edge-case that seems undesireable: 1) I am the requester of an internal ticket [I doubt if that is a necessary condition for this issue, but do not know]. I also start a side conversation...
Jonathan March commented,
Just started a short trial of this add-on. Nicely done, folks! I'm surprised to see that there's no event log / audit trail. Is that because the conversation itself fully describes everything that ...
Jonathan March commented,
> The zendesk Search function does not find text in the Side conversation emails. This is a big weakness. Search is fundamental to re-using experience.
Jonathan March commented,
@Toby >> I would just hate to miss the email if there was no notification after the ticket was closed. Exactly. Not common, but you never want to ignore incoming communications. > I guess ...
Jonathan March commented,
>> When someone replies to a side conversation through an email notification, the reply becomes a public reply on the ticket, not a reply to the side conversation. > that statement only...
Jonathan March commented,
> Replies to the regular emails that Side Conversations send to recipients will not add any comments to the ticket or send emails to the ticket requester What will such email replies do? I do no...