Jonathan March
- Total activity 1357
- Last activity
- Member since
- Following 26 users
- Followed by 2 users
- Votes 632
- Subscriptions 540
Activity overview
Latest activity by Jonathan March-
Jonathan March commented,
Thank you Patricia Pérez-Hinojosa , that's a great find (even it it's not officially supported, which makes me nervous!)
-
Jonathan March commented,
Patrick Townley Similar to yesterday's comment by Sheryl T , I would recommend NOT setting to solved, but rather moving to a Spam Holding group. Then periodically select everything in that group a...
-
Jonathan March commented,
Barrett Brewington > OR decide to “take it”, then hit “Submit”, get kicked out to the main page, find the ticket I just took, and go back into it. To me, that is also a big waste of time. A much e...
-
Jonathan March commented,
Many thanks for the info Ryan, makes sense. Zendesk, since we have the captcha safeguard for anonymous tickets submitted from a web form, it seems that it would be useful to support another setting...
-
Jonathan March commented,
Thanks for the link, Sheryl T. I've asked the API question there, am puzzled by this.
-
Jonathan March commented,
Zendesk, could you please clarify how it's possible for a malefactor to use the API without having possession of an API Token? > If you view the events of the spam ticket (see Viewing all events o...
-
Jonathan March commented,
Is it really possible to create a ticket using the API without an authorized API token? I didn't think that it was. In our case, this spam was coming in via the "Default Ticket Form": https://entho...
-
Jonathan March commented,
> I would like to suggest to the Zendesk team that the reCAPTCHA works like all other websites where you have to select a set of images that match the criteria. It says it is protected by reCAPTCHA...
-
Jonathan March commented,
Update -- starting sometime early today, no more of these spams have been reaching us or our spam-catching-keyword-triggers. Some of them ended up in our suspended ticket view (as "malicious conten...
-
Jonathan March commented,
Echoing Sheryl T and Jeremiah Nuhn -- In the last 24 hours or so, a spammer is getting past our default form's recaptcha setting. It's not an avalanche, but it is a flood -- about 90 spam tickets i...