Jonathan March
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Activity overview
Latest activity by Jonathan March-
Jonathan March commented,
Jeremy, agreed, there is no benefit from adding redundant conditions, and it will likely make the triggers harder to maintain / read.
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Jonathan March commented,
It would be very useful to test for a condition of custom date present / not present. We have several custom dates: Ping Date, & Date complete (which is the date that the work was actually complete...
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Jonathan March commented,
@Wolsung As Brett indicated you can use a "Notify target" trigger action to send an email as part of a trigger, but it's a bit hidden, as there's no comment added so you must look in the ticket eve...
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Jonathan March commented,
Thanks for the explanation, Chris!
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Jonathan March created a post,
Carbon Copier app -- does it use API Framework V1?
Answered> Apps built on Zendesk Apps Framework v1 are being removed in October 2019. Click the 'V1 Apps' tab below to see which apps require your attention The Carbon Copier app is not listed in the "V1 Ap...
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Jonathan March commented,
Hi Pedro, I agree that would be useful. As a workaround in the meantime, you could create several triggers (or if you want to include pre-existing tickets, automations) which check for these condit...
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Jonathan March commented,
Perfect, thanks!
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Jonathan March commented,
@martjin -- For your Macro Date App -- How is the $1 / agent / month price computed? (e.g. full agents only, specified agents only (for whom it is enabled; this would be our preferred model), or al...
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Jonathan March commented,
Emailed to hello@growthdot.com
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Jonathan March commented,
Any improvement in performance planned? When I tried the Chrome extension 3 weeks ago, I found that it introduces a prohibitive latency into screen rendering when scrolling through long tickets / c...