Jonathan March
-
Total activity1621
-
Last activity
-
Member since
-
Following26 users
-
Followed by2 users
-
Votes733
-
Subscriptions604
Activity overview
Latest activity by Jonathan March-
Jonathan March created a post,
Macro dropdown -- sort by frequency even when filtering
Macro “top 5” works pretty well most of the time. What would make it SO much nicer is for this to continue working after one starts typing text in the filter / search field. I.e. it would show the ...
-
Jonathan March commented,
Glad to help, Maggie. Just to emphasize: I'm not sure what exactly those followup tickets will look like (or, of course, how your existing triggers will process them), so I'd recommend testing one ...
-
Jonathan March commented,
Hi Maggie, You can do this with a trigger: *Conditions* should uniquely identify these particular tickets (e.g. Group Is Support). If you don't currently have a unique way to identify these tickets...
-
Jonathan March commented,
Thank you, Dovile, that works. But yes, that seems to me to be a bit too subtle.
-
Jonathan March created a post,
Insert Content Block seems to have gone AWOL
Katarzyna Karpinska Originally there was a plus sign in the left margin. That was nice and clear. Then by Feb 5, it had moved to the Guide Editor toolbar (but "Create Content Block" had gone AWOL)...
-
Jonathan March commented,
Yes, that's the typical usage. But your use-case is also reasonable, and as so often with Zendesk wishlist features, there's (at least one) app for that. You could have a look at https://www.zendes...
-
Jonathan March commented,
Hi Brian, Just below the ZD ticket tabs, and just above the ticket title, you'll see 3 buttons: Organization, User, and Ticket #. If you click on the User button, it will list all their tickets.
-
Jonathan March commented,
Hi Andrew, based on just quick experimentation, it appears to me that it sorts them based on the alphabetic order of the tags associated with each value. Also please note Understanding tags and tic...
-
Jonathan March commented,
@EricDeLosSantos only when the agent submits the ticket. Until then, the change has not actually been made.
-
Jonathan March commented,
Agreed. Dashboard has never been of ANY use to us. If you can't let us customize it, then please let us hide it.