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David Garceau

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Activity overview

Latest activity by David Garceau
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    David Garceau commented,

    Having to deal with tracking and handling unknown callers is already hard enough. This change has done nothing but create a nightmare for me to deal with. Thanks but no thanks. Please tell the prod...

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    David Garceau commented,

    This is a ridiculous change that makes no sense to us and definitely adds extra work. If it was a requested change that works for others then set it up to allow the account admin the choice on how ...

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    David Garceau commented,

    This change appears to have no practical purpose other that to add more admin work, why are you doing this???

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    David Garceau commented,

    Hello ZENDESK, is anyone there paying attention to this need????   To everyone on this thread, please CALL and EMAIL your rep and ask them for an answer. I will  be following up on it today and if ...

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    David Garceau commented,

    There is still absolutely no response on making this a feature. I did find a post on getting the daily stats via an API link but I dont use API elsewhere so that that takes a lot of back end work d...

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    David Garceau commented,

    Agreed on this, it should be up to the away agent if they can take transferred calls or not.

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    David Garceau created a post,

    Talk call routing based on an ORG Field

    I am looking for a way to route calls to specific groups based on a "key" or identifier in the users ORG fields.   To simplify the request so that it easy to understand, lets just say there is one ...

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    David Garceau commented,

    I was at the Zendesk Showcase in Dallas today and had a conversation with Mark Woolen and Martin Doettling about this topic. Martin said that it was definitely a known concern and that it was on th...

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    David Garceau created a post,

    Agent "Total Online Time" reporting.

    Now that you are switching to Explore, there has to be a simple way to run reports on agent "time online" and "time available" in talk. How are we supposed to know how effective agents are if we do...

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    David Garceau commented,

    +1, there has to be a simple way to report on agent "time online" and "time available" in talk. How are we supposed to know how effective agents are if we don't have any historical report to show i...