Jon I.
- Total activity 54
- Last activity
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Activity overview
Latest activity by Jon I.-
Jon I. commented,
Is it possible to extend that 10 seconds period for considering an HTTP call timed out? We're experiencing issues with that behaviour.
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Jon I. commented,
Adam Browning I'd suggest Zendesk to enhance the search feature
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Jon I. commented,
Does on hold status delay the execution of the 28 day automation? I mean the following. I've created an automation which sets tickets' statuses to on hold when a ticket status' is solved and resolu...
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Jon I. commented,
I think somebody is missing the main goal of having a sandbox: I mean, I'd have a sandbox to test experimental features and then, migrate the changes to production. Is there something to do so? To ...
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Jon I. commented,
Every ticket field has two optional requirement configs: required to solve a ticket or required to send a request. Additionally, as of the deprecation of v1 apps, the legacy conditionals app has di...
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Jon I. commented,
The new conditional Ui it's awesome. However, I can't understand why Multi-Selectionable fields can't be chosen as Conditionals. Can somebody explain me? Thanks!
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Jon I. commented,
Hi Teena Luhadiya. You can track anytime any change made to any ticket by consulting Ticket Audits. Here you'll have a date time field, indicating the exact date & time in which the changes were ma...
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Jon I. commented,
Daniel Pawluk , you should write that information in the guide. Thanks!
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Jon I. commented,
EXCEPTIONAL
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Jon I. commented,
Is there any way to combine multiple date options within a search implying one OR another and not one AND another? For instance, I'd want to make a search of tickets created or solved yesterday who...