Jon I.
- Total activity 45
- Last activity
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Activity overview
Latest activity by Jon I.-
Jon I. commented,
Every ticket field has two optional requirement configs: required to solve a ticket or required to send a request. Additionally, as of the deprecation of v1 apps, the legacy conditionals app has di...
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Jon I. commented,
The new conditional Ui it's awesome. However, I can't understand why Multi-Selectionable fields can't be chosen as Conditionals. Can somebody explain me? Thanks!
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Jon I. commented,
Hi Teena Luhadiya. You can track anytime any change made to any ticket by consulting Ticket Audits. Here you'll have a date time field, indicating the exact date & time in which the changes were ma...
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Jon I. commented,
Daniel Pawluk , you should write that information in the guide. Thanks!
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Jon I. commented,
EXCEPTIONAL
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Jon I. commented,
Is there any way to combine multiple date options within a search implying one OR another and not one AND another? For instance, I'd want to make a search of tickets created or solved yesterday who...
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Jon I. commented,
Can we get a printable version of a ticket using the API?
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Jon I. commented,
@Diogo Maciel, could you tell me where must I look into to customize translations? Thank you!
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Jon I. commented,
We need at our company web widgets into basque, but it isn't available. Would it be possible to help translating it?
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Jon I. commented,
@Colin Piper thanks for your reply. We've got access to Insights, we'll look how to measure that. And yes, I can my WS to sleep for the time I want and, perhaps, it's the best choice. Thanks again!