Jon I.

Total activity 52
Last activity March 10, 2020 07:48
Member since October 28, 2015 07:48

Following 0 users
Followed by 0 users
Votes 16
Subscriptions 21

Activity overview

Latest activity by Jon I.

Jon I. commented, February 24, 2020 08:44
Adam Browning I'd suggest Zendesk to enhance the search feature
- View comment
- Jon I.
- Created February 24, 2020 08:44
- 0 votes
Jon I. commented, February 19, 2020 15:09
Does on hold status delay the execution of the 28 day automation? I mean the following. I've created an automation which sets tickets' statuses to on hold when a ticket status' is solved and resolu...
- View comment
- Jon I.
- Created February 19, 2020 15:09
- 0 votes
Jon I. commented, February 19, 2020 15:04
I think somebody is missing the main goal of having a sandbox: I mean, I'd have a sandbox to test experimental features and then, migrate the changes to production. Is there something to do so? To ...
- View comment
- Jon I.
- Created February 19, 2020 15:04
- 0 votes
Jon I. commented, November 13, 2019 08:13
Every ticket field has two optional requirement configs: required to solve a ticket or required to send a request. Additionally, as of the deprecation of v1 apps, the legacy conditionals app has di...
- View comment
- Jon I.
- Created November 13, 2019 08:13
- 0 votes
Jon I. commented, July 19, 2019 07:27
The new conditional Ui it's awesome. However, I can't understand why Multi-Selectionable fields can't be chosen as Conditionals. Can somebody explain me? Thanks!
- View comment
- Jon I.
- Created July 19, 2019 07:27
- 0 votes
Jon I. commented, January 31, 2018 07:25
Hi Teena Luhadiya. You can track anytime any change made to any ticket by consulting Ticket Audits. Here you'll have a date time field, indicating the exact date & time in which the changes were ma...
- View comment
- Jon I.
- Created January 31, 2018 07:25
- 0 votes
Jon I. commented, January 09, 2018 12:28
Daniel Pawluk , you should write that information in the guide. Thanks!
- View comment
- Jon I.
- Created January 09, 2018 12:28
- 0 votes
Jon I. commented, November 07, 2017 14:58
EXCEPTIONAL
- View comment
- Jon I.
- Created November 07, 2017 14:58
- 2 votes
Jon I. commented, October 19, 2017 09:41
Is there any way to combine multiple date options within a search implying one OR another and not one AND another? For instance, I'd want to make a search of tickets created or solved yesterday who...
- View comment
- Jon I.
- Created October 19, 2017 09:41
- 0 votes
Jon I. commented, October 05, 2017 07:00
Can we get a printable version of a ticket using the API?
- View comment
- Jon I.
- Created October 05, 2017 07:00
- 0 votes