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Tung Nguyen

Zendesk Product Manager
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Activity overview

Latest activity by Tung Nguyen
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    Tung Nguyen commented,

    Hi Scotty, Thank you for raising the issue. Although we don't have any plan to support click-to-drill-down for Monitor metrics, one work around for this is to find the missed Chats using the search...

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    Tung Nguyen commented,

    Hey Andrew, Thank you for your feedback. I will try to address some of your concerns. 1. Provide a buffer in case the page refreshes, the agent can rejoin the chat. This is buffer is already in pl...

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    Tung Nguyen commented,

    Official comment

    Hello Farmafam,Thank you for reaching out. I understand that you’d like to set a Trigger that only fires for customers who have previously rated a Chat as Bad.The team doesn’t have any current plan...