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Tung Nguyen

Zendesk Product Manager
  • Total activity
    15
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Activity overview

Latest activity by Tung Nguyen
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    Tung Nguyen commented,

    1. Community
    2. Feedback on Chat
    3. Link to chats from the monitoring screen

    Hi Scotty, Thank you for raising the issue. Although we don't have any plan to support click-to-drill-down for Monitor metrics, one work around for this is to find the missed Chats using the search...

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    • Tung Nguyen
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    Tung Nguyen commented,

    1. Community
    2. Feedback on Chat
    3. Buffer if chat disconnected & new wording

    Hey Andrew, Thank you for your feedback. I will try to address some of your concerns. 1. Provide a buffer in case the page refreshes, the agent can rejoin the chat. This is buffer is already in pl...

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    Tung Nguyen commented,

    Official comment
    1. Community
    2. Feedback on Chat
    3. Zopim trigger with more conditions

    Hello Farmafam,Thank you for reaching out. I understand that you’d like to set a Trigger that only fires for customers who have previously rated a Chat as Bad.The team doesn’t have any current plan...

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