Bora
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Last activity
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Activity overview
Latest activity by Bora-
Bora commented,
Not sure if you meant to link me to this very page, Andrei. But despite following these instructions I'm still unable to create a Follow Up Ticket metric I can use to filter Follow Up Tickets from ...
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Bora commented,
How can we filter "Follow Up Tickets" from reporting in Explore? We were previously doing this in Insights by creating the following metric: And then Filtering Follow Up Tickets from our Insight...
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Bora created a post,
Report on Last Agent(s) to leave Public Comment on a Ticket
How can I create a metric to report on the Last Agent to Update a Ticket with a Public Comment on a support ticket?
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Bora commented,
Can i set up a "Ticket: Comment text" filter for URLs in the comment text of a ticket? Consider my options are: Contains at least one of the following words Contains none of the following words C...
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Bora commented,
Yes you're understanding me correctly. With the note that, applying macros multiple times (not necessarily the same macro) in the same ticket will not reflect in my metric - which is the main issue...
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Bora commented,
On the same topic, we have all our Macros tagged, but if create the following custom metric: SELECT IFNULL((SELECT # Tickets WHERE Ticket Tag IN your_tag),0) Where I replace "your_tag" with al...
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Bora commented,
Hello, I have 2 triggers that are set to automate first responses, both are set to send when Status = New. I need the one Trigger to activate only if the 1st does not. I've repositioned them as di...
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Bora commented,
Hi Amy, Thanks for the response, but I want to count all tickets that DONT have any of the tags listed. I tried doing : SELECT INFULL((SELECT # Tickets WHERE Ticket Tag NOT IN (tag1, tag2, tag3,...
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Bora commented,
Hi there! - I've followed the instructions above, and added the "*1 trick" to the end of of the query so I can report on the # of Tickets that don't include the tags (as I saw recommended earlier i...
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Bora commented,
How can I create an automation that triggers within minutes (as opposed to hours)? For instance, if I wanted to sub the "Hours since Open" condition statement with a "Minutes since Open" one