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Andrew

  • Total activity 23
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Activity overview

Latest activity by Andrew
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    Andrew commented,

    We are also interested in this functionality.  Use case: We would like to trigger different automatic replies based on the various potential responses to dropdowns on the initial ticket submission ...

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    Andrew commented,

    We would really like this functionality added. On our webform, users select a reason for contact and a device they are contacting us about from drop down menus. This helps us identify patterns (e.g...

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    Andrew commented,

    Tickets come in through chat, web form, and email.  It sounds like with the issues caused by VPNs, there is no means of getting 100% accurate country data for where tickets are coming from. Is that...

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    Andrew commented,

    I am using country and finding that half my tickets are based in Ireland or the US, which is unlikely given our user base. User Locale shows me languages.

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    Andrew commented,

    Is there any update on how we might be able to get better country data? I am having similar issues with a significant number of tickets being linked to Ireland despite that being quite unlikely bas...