Laura Baughman

1. Support
2. ...
3. Users, groups, and organizations
4. Adding tags to users and organizations

Is there a way to manually add a tag to a single User Profile even if there is no Ticket for that user? For example, when I click on a user, then select edit, there is a place to select Tags on the...

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• Laura Baughman
• Created June 11, 2019 23:30
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Creating and using customer lists (Professional Add-on and Enterprise Add-on)

Hi Nicole. I'd like to know more about the customer list feature.  Can you connect me with a sales rep who can tell me more ? Thanks!  

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• Laura Baughman
• Created July 07, 2017 16:27
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions (Guide Professional and Enterprise)

-Can knowledge base content be restricted at the article level or is it limited to entire sections? -Also is there a way for the article titles to appear to all user segments, but not necessarily b...

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• Laura Baughman
• Created July 05, 2017 20:52
• 0 votes