Shiri Ronen-Attia
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Activity overview
Latest activity by Shiri Ronen-Attia-
Shiri Ronen-Attia commented,
If we have an automation that changes Pending tickets to Solved after X number of hours (for example 60 hours), and an agent adds a comment the next day and resubmits the ticket still as Pending st...
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Shiri Ronen-Attia commented,
Hi In the example you have above can you explain the difference between # ticket updates and # Total ticket updates - what does the total metric include that the first one does not? Thank you Shiri
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Shiri Ronen-Attia commented,
Hello From what I understood from this article if I delete a value from a drop down list all tickets that have this now deleted values will be empty (show -) ? Is this the case? I have been testing...