Shiri Ronen-Attia
- Total activity 17
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 2
- Subscriptions 8
Activity overview
Latest activity by Shiri Ronen-Attia-
Shiri Ronen-Attia commented,
If we have an automation that changes Pending tickets to Solved after X number of hours (for example 60 hours), and an agent adds a comment the next day and resubmits the ticket still as Pending st...
-
Shiri Ronen-Attia commented,
Hi In the example you have above can you explain the difference between # ticket updates and # Total ticket updates - what does the total metric include that the first one does not? Thank you Shiri
-
Shiri Ronen-Attia commented,
Hi Lisa, Thank you for your comment - but even agents that I have added in the last few months are not consistent with this Support label. Some do have it and some do not. I am still not sure what ...
-
Shiri Ronen-Attia commented,
Hi Jessie, Where can I send a screen shot to ? Some of our admins do have the Support label next to their email, others do not. Some agents have it - but most do not.
-
Shiri Ronen-Attia commented,
Hello From what I understood from this article if I delete a value from a drop down list all tickets that have this now deleted values will be empty (show -) ? Is this the case? I have been testing...
-
Shiri Ronen-Attia commented,
Hi Carsten The link does not seem to work. It sends me to a page not found 404 error. Can you provide some additional details about this add on?
-
Shiri Ronen-Attia commented,
Hello!Can you explain why some of the agents have the Support label next to their name and others do not? I do not see any difference in the way they are defined. We do not have Chat or Talk enabled.