
Joel Koh
Head of Customer Support at TenX
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Total activity20
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Last activity
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Activity overview
Latest activity by Joel Koh-
Joel Koh commented,
+1 to this request. Spammers have recently found my help center's web widget. Seemingly overnight, my team has suddenly been flooded with 80-100 bot spam tickets a day, 15-20 of which make it past ...
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Joel Koh commented,
Notifying the requester is a dealbreaker for us, but I respect the hackiness of this workaround!
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Joel Koh commented,
+1 to this.
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Joel Koh commented,
+1Found this article and its comments section while trying to understand the "Non-completed chats" analytics metric. It does sound like chat completion is a meaningless metric for now. My customers...
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Joel Koh commented,
@Rebecca Just like to share that our team has come across another explanation for chats not being automatically generating tickets: If the end-user specifies an email address that is on the suspend...