Joel Koh

Head of Customer Support at TenX

Total activity

20
Last activity

October 21, 2019 16:49
Member since

September 04, 2018 06:01
Following

0 users
Followed by

0 users
Votes

9
Subscriptions

6

Activity overview

Latest activity by Joel Koh

Joel Koh commented, October 21, 2019 16:49
+1 to this request. Spammers have recently found my help center's web widget. Seemingly overnight, my team has suddenly been flooded with 80-100 bot spam tickets a day, 15-20 of which make it past ...
- View comment
- Joel Koh
- Created October 21, 2019 16:49
- 1 vote
Joel Koh commented, January 08, 2019 13:19
Notifying the requester is a dealbreaker for us, but I respect the hackiness of this workaround!
- View comment
- Joel Koh
- Created January 08, 2019 13:19
- 1 vote
Joel Koh commented, January 04, 2019 06:43
+1 to this.
- View comment
- Joel Koh
- Created January 04, 2019 06:43
- 1 vote
Joel Koh commented, December 19, 2018 06:03
+1Found this article and its comments section while trying to understand the "Non-completed chats" analytics metric. It does sound like chat completion is a meaningless metric for now. My customers...
- View comment
- Joel Koh
- Created December 19, 2018 06:03
- 2 votes
Joel Koh commented, September 21, 2018 03:29
@Rebecca Just like to share that our team has come across another explanation for chats not being automatically generating tickets: If the end-user specifies an email address that is on the suspend...
- View comment
- Joel Koh
- Created September 21, 2018 03:29
- 0 votes

Powered by Zendesk