Helle Buhl commented,
Sorry that my message is "double" I thought that I had delete some of the text :)
Helle Buhl commented,
Concerning the problem that we are not able to redact from closed tickets, I have got this reaction from Zendesk on a ticket: Sebastian Stenshøj: While they mentioned flagging this as product feedb...
Helle Buhl created a post,
Because of the GDPR coming up, we need to be able to redact information on closed tickets. Zendesk does not make any changes to this function. Of course we can completely delete the tickets with se...
Helle Buhl commented,
Would be perfect - Susan Maher . Really good points.
Helle Buhl commented,
I know - but Zendesk have promised us for a very long time that something would happen. Maybe we just assumed that "something" would be new usefull features. I can see that Nicole added...
Helle Buhl commented,
Yesterday I was attending a webinar at Zendesk. I asked - I know that it was not on the agenda - but I asked about GDPR and when new features to help customers dealing with GDPR would be availabl...
Helle Buhl commented,
Hi Magnus I'am affraid that you have understood this rigth. It is very expensive to upgrade to the EU hosted version.
Helle Buhl commented,
Hi .. just to be sure... When I delete a end user or agent, I can no longer access this end user/Agent. Then I'am aware, that I nolonger have access to the data. Can I be 100% sure that Zendesk ...
Helle Buhl commented,
I can see that my needs for views are covered in the above comments. I really need to be able to setup specific views for my customers. Including the use of "custom fields".
Helle Buhl commented,
I have asked for this feature - views for end-user - for a long time. Just asked again in support and got the answer that I should "upvote the post on community" - a 9 year old post with ...