Helle Buhl commented,
A direct link to the articles about email encryption would have been nice. It is almost impossible to find anything on that site. I can't find where I can search on that site. And sending an email ...
Helle Buhl commented,
I would also like to learn more about this.
Helle Buhl commented,
Another request from our customers. They would like to be able to see all open tickets in one view. I mean - not solved and closed tickets - but; pending, on hold and of course open tickets.
Helle Buhl commented,
I have been adviced to adding my case / my need to be able to setup views for my customers. But I can see that this started in 2015. The respons: It is something that has been requested, but the r...
Helle Buhl commented,
Sorry that my message is "double" I thought that I had delete some of the text :)
Helle Buhl commented,
Concerning the problem that we are not able to redact from closed tickets, I have got this reaction from Zendesk on a ticket: Sebastian Stenshøj: While they mentioned flagging this as product feedb...
Helle Buhl created a post,
Because of the GDPR coming up, we need to be able to redact information on closed tickets. Zendesk does not make any changes to this function. Of course we can completely delete the tickets with se...
Helle Buhl commented,
Would be perfect - Susan Maher . Really good points.
Helle Buhl commented,
I know - but Zendesk have promised us for a very long time that something would happen. Maybe we just assumed that "something" would be new usefull features. I can see that Nicole added...
Helle Buhl commented,
Yesterday I was attending a webinar at Zendesk. I asked - I know that it was not on the agenda - but I asked about GDPR and when new features to help customers dealing with GDPR would be availabl...