Helle Buhl
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Total activity80
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Last activity
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Member since
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Following0 users
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Votes45
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Activity overview
Latest activity by Helle Buhl-
Helle Buhl commented,
HI - We have a managed account. I have canceled the account from the 26/09/2019. I have got a confirmation - ticket #4654755 but nothing has happened yet. I need you to close down all access to our...
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Helle Buhl commented,
We have procedure - always delete attachments that includes personal information when closing the ticket. Unfortunately - this does not always happen. So I would like to have a view where I can se...
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Helle Buhl commented,
Installed and working - but - I have Helpcenter/Guide setup in 3 different languages - and the URL is different. I have setup GA so that I only see the danish statistics ( I thought) - but I see fr...
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Helle Buhl commented,
The guide comparison plan is very nice. But - I have the legacy plan, and I would like to be able to compare this plan to the others.
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Helle Buhl commented,
I have got this information from legal: Daniele Longo (Zendesk Legal) Sep 12, 14:06 IST Dear Helle, I checked with the product team: the app, like many mobile apps, relies on the mobile user to ...
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Helle Buhl commented,
Hi David Rose Did you get an answer to your question about the Zendesk APP? I have the same worries that you have about the APP (and also about the 30-days)
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Helle Buhl commented,
Just to be clear. What about incoming mails? If the customer's server is supporting TLS and the customer is sending an email to our Zendesk is this mail then encrypted with TLS ? As I understand...
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Helle Buhl commented,
Thanks Ryan W
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Helle Buhl commented,
A direct link to the articles about email encryption would have been nice. It is almost impossible to find anything on that site. I can't find where I can search on that site. And sending an email ...
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Helle Buhl created a post,
Search across organizations
Problem is, that I have some end-users that covers several organizations. If an end-user is connected to 10 organizations, and the end-user needs to find a specific ticket - and does not know which...