Joanna W

Total activity 35
Last activity July 23, 2020 07:38
Member since June 13, 2019 14:21

Following 0 users
Followed by 0 users
Votes 2
Subscriptions 23

Activity overview

Latest activity by Joanna W

Joanna W created a post, July 23, 2020 07:38
Ability to create metric categories
1. Community
2. Feedback on Explore
Our team relies heavily on tags when it comes to our reporting. As a result we build a significant amount of custom metrics which all land in "Custom metrics" category. Would there be a possibility...
- Joanna W
- Created July 23, 2020 07:38
- 2 followers
- 1 comment
- 2 votes
Joanna W created a post, July 16, 2020 09:14
Managing existing tags
Answered
1. Community
2. July 22, 2020 AMA: Setting up Ticket Tags for Explore reporting
Hello Team, I'd like to ask about the possibility of seeing all existing tags in the system and how to review and manage them. In Tags section in Support we can only see the 100 most popular ones, ...
- Joanna W
- Created July 16, 2020 09:14
- 4 followers
- 1 comment
- 2 votes
Joanna W created a post, July 16, 2020 08:59
Creating and storing custom metrics
Answered
1. Community
2. July 22, 2020 AMA: Setting up Ticket Tags for Explore reporting
Hello team! In order to use include and not_include options w need to build a lot of standard calculated metrics. Is there a possibility to create new metric fields to organize them more efficient...
- Joanna W
- Created July 16, 2020 08:59
- 2 followers
- 1 comment
- 0 votes
Joanna W created a post, July 16, 2020 08:50
Reporting on all ticket tags
Answered
1. Community
2. July 22, 2020 AMA: Setting up Ticket Tags for Explore reporting
Helo Team! I'd like to ask about the possibility of seeing all tags applied to a specific ticket at once. Example: there are tickets tagged "customer_cancellation". Upon filtering, I'd like to se...
- Joanna W
- Created July 16, 2020 08:50
- 3 followers
- 1 comment
- 0 votes
Joanna W commented, May 27, 2020 09:37
+1 It's crucial for our reporting on voice of our customers as well.
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- Joanna W
- Created May 27, 2020 09:37
- 0 votes
Joanna W commented, March 23, 2020 15:45
Hi Vincent, thank you for your response! I've signed up and filled data as instructed.
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- Joanna W
- Created March 23, 2020 15:45
- 0 votes
Joanna W commented, March 23, 2020 11:20
Hello Team, same question - I applied for this EAP in fall 2019 and haven't heard back about it since. Is there still a possibility to be added?
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- Joanna W
- Created March 23, 2020 11:20
- 0 votes
Joanna W commented, February 19, 2020 09:50
Hi Team. The migration of groups was launched today ( which we weren't aware will happen) and currently we have serious issues with our chat availability. Upon trying to start chat on the widget we...
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- Joanna W
- Created February 19, 2020 09:50
- 6 votes
Joanna W commented, August 30, 2019 08:16
Thank you very much for your answer Eric. I'm also using the exclusion logic to calculate such metrics as first reply time and CSAT( for tickets with and without a specific tag). Is there a workar...
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- Joanna W
- Created August 30, 2019 08:16
- 0 votes
Joanna W created a post, August 26, 2019 14:07
Moving reports from Insight to Explore
Answered
1. Community
2. Zendesk Ask Us Anything about Explore Recipes - Tuesday, August 27 [COMPLETED]
Hello Team, Is it possible to move reports prepared in Zendesk Insight to Explore queries? Especially if they are from one dataset or reporting on tags? Thank you in advance!
- Joanna W
- Created August 26, 2019 14:07
- 3 followers
- 4 comments
- 0 votes