Joanna W
- Total activity 27
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Activity overview
Latest activity by Joanna W-
Joanna W commented,
+1 It's crucial for our reporting on voice of our customers as well.
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Joanna W commented,
Hi Vincent, thank you for your response! I've signed up and filled data as instructed.
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Joanna W commented,
Hello Team, same question - I applied for this EAP in fall 2019 and haven't heard back about it since. Is there still a possibility to be added?
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Joanna W commented,
Hi Team. The migration of groups was launched today ( which we weren't aware will happen) and currently we have serious issues with our chat availability. Upon trying to start chat on the widget we...
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Joanna W commented,
Thank you very much for your answer Eric. I'm also using the exclusion logic to calculate such metrics as first reply time and CSAT( for tickets with and without a specific tag). Is there a workar...
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Joanna W created a post,
Moving reports from Insight to Explore
AnsweredHello Team, Is it possible to move reports prepared in Zendesk Insight to Explore queries? Especially if they are from one dataset or reporting on tags? Thank you in advance!