Joanna W

Total activity 18
Last activity January 22, 2020 14:36
Member since June 13, 2019 14:21

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 12

Activity overview

Latest activity by Joanna W

Joanna W commented, January 22, 2020 14:32
Hi Team! I was wondering what would be the changes in this topic considering the new chat solution you are planning on introducing this year: Agent Workspace? In case of my company, especially when...
- View comment
- Joanna W
- Edited January 22, 2020 14:36
- 0 votes
Joanna W commented, November 11, 2019 08:46
Hi Team, Will this feature be available also for those on professional plan?
- View comment
- Joanna W
- Created November 11, 2019 08:46
- 0 votes
Joanna W commented, August 30, 2019 08:16
Thank you very much for your answer Eric. I'm also using the exclusion logic to calculate such metrics as first reply time and CSAT( for tickets with and without a specific tag). Is there a workar...
- View comment
- Joanna W
- Created August 30, 2019 08:16
- 0 votes
Joanna W created a post, August 26, 2019 14:07
Moving reports from Insight to Explore
Answered
1. Community
2. Zendesk Ask Us Anything about Explore Recipes - Tuesday, August 27 [COMPLETED]
Hello Team, Is it possible to move reports prepared in Zendesk Insight to Explore queries? Especially if they are from one dataset or reporting on tags? Thank you in advance!
- Joanna W
- Created August 26, 2019 14:07
- 3 followers
- 4 comments
- 0 votes
Joanna W commented, August 12, 2019 08:33
Will these changes be also available in Insights, or only Explore?
- View comment
- Joanna W
- Created August 12, 2019 08:33
- 0 votes

Powered by Zendesk