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Shiyu Zhu

  • Total activity 52
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Activity overview

Latest activity by Shiyu Zhu
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    Shiyu Zhu created an article,

    Announcing the Answer Bot API

    We are excited to announce the general availability of the Answer Bot API - enabling developers to build experiences using the Answer Bot infrastructure across any channel.  The Answer Bot API give...

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    Shiyu Zhu commented,

    Thanks for raising this David. That's correct, there is a bug in the system that is causing the 'Convert to Answer Bot Trigger' button to disappear. We have fix on the way and the button should rea...

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    Shiyu Zhu created an article,

    Announcing the Answer Bot iOS and Android SDK

    We are excited to announce the general availability of the Answer Bot SDK for iOS and Android - a way to bring Answer Bot functionalities to your native mobile apps experience.  As a pre-support ex...

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    Shiyu Zhu created an article,

    Release Notes Through 2019-06-28

    Zendesk Chat + Message Zendesk Chat New [Widget]: Now while chatting to a visitor if agent leaves chat due to disconnection, a message related to disconnection will be shown to the visitor.  [Web ...

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    Shiyu Zhu created an article,

    Release Notes Through 2019-06-21

    Zendesk Admin Center  Fixed/Updated Blocked sandbox account access to billing pages except subscription Added IP validity check before calling server API Made Account Assumption safe from invalid ...

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    Shiyu Zhu created an article,

    Release Notes Through 2019-06-14

    Zendesk Connect updates New Launched a new SMS Test Send experience which now validates in-product and uses the selected "From" number to send the SMS to create a more authentic end-to-end test ex...

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    Shiyu Zhu commented,

    Currently, Content Cues doesn't support article filtering. Would you be able to elaborate on what you expect to happen when an article is filtered? Would you expect this setting to apply to all you...

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    Shiyu Zhu created an article,

    Release Notes Through 2019-06-07

    Zendesk Support updates New None   Fixed/Updated This week we released some formatting fixes for our new built-in conditional tickets feature for a better IE11 experience.  Zendesk marketplace ...

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    Shiyu Zhu created an article,

    Announcing Content Cues for Zendesk Guide Enterprise

    We’re excited to announce the general availability of Content Cues for Zendesk Guide Enterprise, a one-stop-shop designed for content managers to discover tasks and opportunities that will improve ...