Douglas Lombardozzi

it guy from way back

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Latest activity by Douglas Lombardozzi
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    Douglas Lombardozzi commented,

    We are having the same problem, and it is VERY FRUSTRATING and embarrassing to have to explain this to my CS manager!! We can not ask our customers to change ANYTHING in their Netsuite system. Our ...

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    Douglas Lombardozzi commented,

    Any update on the topic of setting the Task Due Date from a macro? We need it badly! Shocked when I realized Due Date was not available in the macro field list:(  

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    Douglas Lombardozzi created a post,

    How to stop Ticket Notification Emails for a specific set of emails


    Our ERP sends order confirmation, shipping documents, and invoices to our customer service mailbox. When zendesk receives these emails, we’d like to do the following: set a tag, close the ticket, a...