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Danny K

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Activity overview

Latest activity by Danny K
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    Danny K created a post,

    View social media profile details in Zendesk

    We're considering Zendesk for our social media support operations. In our testing, there doesn't seem to be native functionality to view a social user's profile information (tweets, follower count,...

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    Danny K created a post,

    Require login based on form ID

    Answered

    I'm looking for a way to require login authentication based on the form ID that is selected by an anoymous user. The configuration in Zendesk support to require login for end-users is a bit too hea...

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    Danny K created a post,

    Business Rules & Custom Text Fields

    Is there anyway to create a trigger which fires any time a custom text field is added and/or changed from its current value? When creating a trigger that has a custom text field in the conditions, ...

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    Danny K commented,

    I'm looking for a way to track which agents change the group assignment of a ticket.  In some cases, an agent in group A may assign an unassigned ticket to group B. In others, an agent in group A a...

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    Danny K commented,

    Thanks, Brett.  In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.https://developer.zendesk.com/rest_api/docs/support/ticket_fiel...

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    Danny K commented,

    I've had success in auto-setting the subject based on the selected field using code similar to: $("#new_request").submit(function(e){var subject_value = $("#request_custom_fields_xxxxxxx").val();$(...

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    Danny K created a post,

    Search: Prevent search inputs from including "@" character

    Our users occasionally input their email address into the search box, thinking they may be able to access their account information.  Because Zendesk converts the search into a string, records of t...

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    Danny K commented,

    Hi Brett, thanks for the follow up. Would that return a list of ticket IDs in which an agent applied a specific tag? I suspect this query will return a list of all ticket IDs with a certain tag in ...

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    Danny K created a post,

    Reporting on Tags Applied By Agents

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    I'm looking to construct a query to report on specific tags applied to a ticket by an agent. In our support environment, agents use specific macros to escalate a request to another team. When these...

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    Danny K commented,

    Is there a way to report on the agent who applied a specific tag at the time the ticket was updated? For example, I'd like to know which agents use a certain macro (which applies a unique tag) and ...