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Michael

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Latest activity by Michael
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    Michael created a post,

    Organization Permissions

    Hello, hoping I could get some help with this situation. One of our clients does not want give "All can comment on all" permission to their Organization in Help Desk to prevent the entire company f...

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    Michael commented,

    Hi James,I think that may be helpful, thank you!

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    Michael commented,

    It looks like that give me "# tickets created on a Saturday that falls within the range of the 30 days before today"I'd be looking for "# tickets created within the range of 30 days before (any giv...

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    Michael created a post,

    Floating time ranges

    Hi, I'm hoping for some help with a weird insights recipe. For context, I have to track our company's 90 day complaint percentage, so I need to see what that number was last week, two weeks ago, et...