Andrei Kamarouski

1. Community
2. User Tips & Tricks
3. How to organize an excellent tickets categorization in Zendesk

I am happy to know it, Jennifer Rowe! Thanks for your feedback! 

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• Andrei Kamarouski
• Created June 19, 2020 16:55
• 0 votes

1. Community
2. Feedback on Support
3. Approuver les macros personnelles des agents

Hi Catherine, We have this feature in our roadmap for the Macros Manager app. Contact us to discuss your needs in detail. Meanwhile, check our app for advanced macros usage. https://www.zendesk.com...

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• Andrei Kamarouski
• Created June 12, 2020 17:49
• 0 votes

1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we do KCS

Great! 👍  P.S. It is very nice to see all the improvements towards KCS alignment you did during the last years! =) 

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• Andrei Kamarouski
• Created June 12, 2020 15:26
• 0 votes

1. Community
2. Feedback on Support
3. Multi-Brand: Restricting Macros by Brand rather than Group

Hi Montana, Max McDanielOur Advanced Macros app has the full support of different Brands, Groups, Agents permissions in any combinations. Feel free to try it and contact us for more details https:/...

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• Andrei Kamarouski
• Created June 10, 2020 13:03
• 0 votes

1. Support
2. ...
3. Business rules
4. Restrict macros by brand

Hi Diego, Montana, Kristian Tengstedt, Mahmoud Tawfik,  Our Advanced Macros app has the full support of different Brands, Groups, Agents permissions in any combinations. Feel free to trial it and c...

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• Andrei Kamarouski
• Created June 10, 2020 12:57
• 0 votes

1. Community
2. User Tips & Tricks
3. How to set up an "ideal" KPI system for your customer support

Hi Leister Fong, Thank you too! I much appreciate your feedback! =) 

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• Andrei Kamarouski
• Created June 05, 2020 10:38
• 0 votes

1. Community
2. Feedback on Support
3. Feature Request: Show "Most Used" for macro list by default with Contextual Workspace enabled

Hi Kyle Pinkley,I noticed your feedback and thought that you might be interested to look into our Advanced Macros app. You can set up a set of individual one-click Quick Buttons for most-used macro...

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• Andrei Kamarouski
• Created May 25, 2020 17:37
• 0 votes

1. Community
2. User Tips & Tricks
3. How to include Article in Multiple Sections

Alejandro Colon, can't wait to read them =) 

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• Andrei Kamarouski
• Created May 22, 2020 14:37
• 0 votes

1. Community
2. User Tips & Tricks
3. How to include Article in Multiple Sections

Great tip, thx! 

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• Andrei Kamarouski
• Created May 22, 2020 14:17
• 1 vote

1. Community
2. Guide Q&A
3. Alternative to AnsweriQ for Zendesk?

Hi Matt Dunn, We at Pythia don't have a ready-to-use solution like Deflection Bot atm (it is under product development now), but we have Agent Assist and Auto-Triage products – Advanced Macros and ...

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• Andrei Kamarouski
• Edited May 22, 2020 13:31
• 1 vote