
Andrei Kamarouski
I am Zendesk Expert and Pythia CEO. We develop productivity apps for Zendesk. https://pythia.cc
-
Total activity479
-
Last activity
-
Member since
-
Following0 users
-
Followed by6 users
-
Votes173
-
Subscriptions155
Comments
Recent activity by Andrei Kamarouski-
Hi Rob. I just want to add several points (thinking out loud) to the great experts' pieces of advice. Old well-known call deflection idea (coming from the era of the assisted support when nearly 1...
-
Hi Emmanuelle. Following your words, I understand that you need repetitive notifications on breaching different (quasi) SLA rules (in 4, 8, 48, 96 and 192 hours) for different use cases, aka event...
-
Hi Emmanuelle. Typically the task like that is performed via Automation + Trigger bundle. Please provide more details on your use case and I can try to help you.
-
Hi! You certainly will need custom migration script / app (based on API of both systems) while Omnidesk is the solution from Russia and not supported by existing migration providers (ie https://ww...
-
Hi Nicole! I have the same question - regarding making emails read in Gmail (after they are processed in Zendesk). Is it possible?
-
Hi all!At BackleApp we are developing apps for Zendesk. We are going to develop using Zendesk's NPS API. We'd love to hear more about your needs. Please fill out this short questionnaire to help us...
-
Hi Nicole! Done! :)
-
Hi, Rob! As I know there is no one default way to get these comments, but Zendesk's support agents will give you better advise. I would like just make you aware of our app to get all comments in th...
-
Hi! Do you know any way to catch up business hours inside these metrics?
-
Hi! What about creating tickets from Fb user posts, mentioning specific Fb page?