Andrei Kamarouski

1. Community
2. Support Q&A
3. How to migrate from Omnidesk to Zendesk?

Hi!  You certainly will need custom migration script / app (based on API of both systems) while Omnidesk is the solution from Russia and not supported by existing migration providers (ie https://ww...

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• Andrei Kamarouski
• Created December 07, 2017 12:24
• 1 vote

1. Community
2. Feedback on Guide
3. Notifications of user comments in help centre

Hi Hunter J Marshall!Join our beta here https://buckleapp.me/en/guidetosupport/

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• Andrei Kamarouski
• Created December 06, 2017 18:24
• 0 votes

1. Community
2. Support Q&A
3. Marking imported emails as read

Hi Nicole! I have the same question - regarding making emails read in Gmail (after they are processed in Zendesk). Is it possible? 

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• Andrei Kamarouski
• Created December 05, 2017 18:28
• 0 votes

1. Community
2. Support Q&A
3. automate sending out of nps

Hi all!At BackleApp we are developing apps for Zendesk. We are going to develop using Zendesk's NPS API. We'd love to hear more about your needs. Please fill out this short questionnaire to help us...

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• Andrei Kamarouski
• Created October 31, 2017 05:00
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Manual / Automated Text Analytics inside Zendesk

Hi Nicole! Done! :) 

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• Andrei Kamarouski
• Created October 24, 2017 20:08
• 0 votes

1. Community
2. Guide Q&A
3. View all comments for all articles in the knowledge base

Hi, Rob! As I know there is no one default way to get these comments, but Zendesk's support agents will give you better advise. I would like just make you aware of our app to get all comments in th...

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• Andrei Kamarouski
• Edited October 06, 2017 17:48
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Duration between two or more ticket events in minutes

Hi! Do you know any way to catch up business hours inside these metrics? 

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• Andrei Kamarouski
• Edited September 21, 2016 12:04
• 2 votes

1. Community
2. Insights Q&A
3. Average response time of an Agent

Sure.  But what about time not depending on status. Does formula like Requester wait time in minutes WHERE Assignee Role IN (our agents) will solve the issue? 

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• Andrei Kamarouski
• Created August 29, 2016 07:23
• 0 votes

1. Community
2. Insights Q&A
3. Average response time of an Agent

Hi Graeme! Any ideas how to exclude from "Requester wait time" the time, that comes from waiting during 3 party answers (from light agents etc) by ticket resolution process?

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• Andrei Kamarouski
• Created August 26, 2016 22:29
• 0 votes

1. Support
2. ...
3. Channels
4. Setting up your Facebook channel

Hi!  What about creating tickets from Fb user posts, mentioning specific Fb page? 

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• Andrei Kamarouski
• Created April 25, 2016 06:42
• 0 votes