Andrei Kamarouski

1. Community
2. Zendesk on Zendesk
3. Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?

Hi Rob. I just want to add several points (thinking out loud) to the great experts' pieces of advice.  Old well-known call deflection idea (coming from the era of the assisted support when nearly 1...

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• Andrei Kamarouski
• Edited February 15, 2018 07:30
• 4 votes

1. Community
2. Support Q&A
3. How can automations be repetitive?

Hi Emmanuelle.  Following your words, I understand that you need repetitive notifications on breaching different (quasi) SLA rules (in 4, 8, 48, 96 and 192 hours) for different use cases, aka event...

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• Andrei Kamarouski
• Edited January 05, 2018 12:25
• 0 votes

1. Community
2. Support Q&A
3. How can automations be repetitive?

Hi Emmanuelle.  Typically the task like that is performed via Automation + Trigger bundle. Please provide more details on your use case and I can try to help you. 

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• Andrei Kamarouski
• Created January 05, 2018 10:10
• 0 votes

1. Community
2. Support Q&A
3. How to migrate from Omnidesk to Zendesk?

Hi!  You certainly will need custom migration script / app (based on API of both systems) while Omnidesk is the solution from Russia and not supported by existing migration providers (ie https://ww...

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• Andrei Kamarouski
• Created December 07, 2017 12:24
• 1 vote

1. Community
2. Support Q&A
3. Marking imported emails as read

Hi Nicole! I have the same question - regarding making emails read in Gmail (after they are processed in Zendesk). Is it possible? 

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• Andrei Kamarouski
• Created December 05, 2017 18:28
• 0 votes

1. Community
2. Support Q&A
3. automate sending out of nps

Hi all!At BackleApp we are developing apps for Zendesk. We are going to develop using Zendesk's NPS API. We'd love to hear more about your needs. Please fill out this short questionnaire to help us...

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• Andrei Kamarouski
• Created October 31, 2017 05:00
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Manual / Automated Text Analytics inside Zendesk

Hi Nicole! Done! :) 

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• Andrei Kamarouski
• Created October 24, 2017 20:08
• 0 votes

1. Community
2. Guide Q&A
3. View all comments for all articles in the knowledge base

Hi, Rob! As I know there is no one default way to get these comments, but Zendesk's support agents will give you better advise. I would like just make you aware of our app to get all comments in th...

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• Andrei Kamarouski
• Edited October 06, 2017 17:48
• 0 votes

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Duration between two or more ticket events in minutes

Hi! Do you know any way to catch up business hours inside these metrics? 

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• Andrei Kamarouski
• Edited September 21, 2016 12:04
• 2 votes

1. Chat
2. ...
3. Social messaging
4. Setting up your Facebook channel (standard agent interface)

Hi!  What about creating tickets from Fb user posts, mentioning specific Fb page? 

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• Andrei Kamarouski
• Created April 25, 2016 06:42
• 0 votes