Andrei Kamarouski
I am Zendesk Expert and Pythia CEO. We develop productivity apps for Zendesk. https://pythia.cc
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Total activity479
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Last activity
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Activity overview
Latest activity by Andrei Kamarouski-
Andrei Kamarouski commented,
Hi Rob Stack, Actually, I ended up building standard metrics for each KPI. But my question is if there is any way to use RPC for getting % of total for each of 3 metrics used which should give me 1...
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Andrei Kamarouski commented,
Hi Rob Stack, I tried many options and can't find how to get % instead of numbers in the table like this (I need % of each metric, as opposed to SUM of values per month).
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Andrei Kamarouski commented,
Hi Jonathan March!Our Advanced Macro app has a feature allowing you to search and/or access top used macros in one click - Quick Buttons. Check it out on Marketplace here https://www.zendesk.com/ap...
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Andrei Kamarouski commented,
Brett Bowser thank you! Happy to share my best practices 😊
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Andrei Kamarouski created a post,
How to optimise your macros usage in Zendesk
Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and exc...
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Andrei Kamarouski commented,
Hi Rob Stack, I see now! =) Thx! 😊
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Andrei Kamarouski commented,
Graeme Carmichael Eugene OrmanHi guys, It seems that using attributes values directly in formulas is not working for proper calculations (I just receive all tickets instead of intended tickets with...
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Andrei Kamarouski commented,
Hi 蘇 詩婷, I see, Yes, let's chat directly.
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Andrei Kamarouski commented,
Hi @蘇 詩婷Did you add the 2nd part of the script starting with that code too? <script> try { Anyway, feel free to contact me via widget here so we can have a quick call to fix it. :)
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Andrei Kamarouski commented,
Hi 蘇 詩婷 CSV is just needed to get the tags of your field values (avoiding copypasting) and organizing the order of the suggestions in the code. You need to replace (1) Field ID, (2) tags and (3) ...