Andrei Kamarouski

1. Community
2. User Tips & Tricks
3. How to recreate the Insights CSAT dashboard in Explore

Great post! Thx Chris Bulin! Especially the images for ratings. I never thought something like this is possible in Explore ;) 

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• Andrei Kamarouski
• Created October 30, 2020 15:27
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. Using Drillthrough

Hi Taylor Bowser, I see. Thank you for your help. 

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• Andrei Kamarouski
• Created October 06, 2020 16:39
• 0 votes

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

Hi Prakruti Hindia,  Pls check the bug from p. 2 and and let me know asap pls. 

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• Andrei Kamarouski
• Created September 29, 2020 19:25
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. Using Drillthrough

Hi Eugene Orman, Any ideas what filter could be applies to limit Drillthrough output to unique tickets per row only when Tickets Updates dataset is used? Broken my mind to find this out. :) 

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• Andrei Kamarouski
• Created September 28, 2020 10:04
• 0 votes

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

Hi Brett Bowser,No, I mean real-time notifications from Messaging tickets on the top bar menu.   

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• Andrei Kamarouski
• Created September 21, 2020 17:43
• 0 votes

1. Community
2. Feedback on Support
3. Restrict macros by brand for Hybrid Agents

Hi Moving Support,Our Advanced Macros can help you to solve this issue. Contact us for more details. 

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• Andrei Kamarouski
• Created September 21, 2020 09:40
• 0 votes

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

Hi Brett - Community Manager, Regarding Last updater issue - It happens for all agents; it always appears that the agent was the last updater.I also have another question. When a client reply back ...

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• Andrei Kamarouski
• Created September 17, 2020 10:27
• 0 votes

1. Community
2. User Tips & Tricks
3. The ultimate checklist to optimize your Zendesk

Hi @Giovanna Chethuan,  Thank you very much! =) 

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• Andrei Kamarouski
• Created September 07, 2020 09:19
• 0 votes

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

Hi, I have a couple of questions about AW:  There are no notifications when solved social messages get reopened, correct?  Updater role attribute in views show always Agent for social messages eve...

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• Andrei Kamarouski
• Created September 04, 2020 15:13
• 0 votes

1. Community
2. Support Q&A
3. How can customer review their ticket history without Guide?

Hi Olga Reshetnikova, Sure you can use Zendesk Support REST API or Mobile SDK to do this. 

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• Andrei Kamarouski
• Created July 24, 2020 09:11
• 0 votes