Andrei Kamarouski

1. Explore
2. ...
3. Writing formulas
4. Using the IF THEN ELSE function

Hi Rob Stack, I see now! =) Thx! 😊 

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• Andrei Kamarouski
• Created March 04, 2021 06:00
• 1 vote

1. Explore
2. ...
3. Writing formulas
4. Using the IF THEN ELSE function

Graeme Carmichael Eugene OrmanHi guys, It seems that using attributes values directly in formulas is not working for proper calculations (I just receive all tickets instead of intended tickets with...

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• Andrei Kamarouski
• Edited March 03, 2021 10:57
• 0 votes

1. Community
2. User Tips & Tricks
3. Showing predefined answers for custom field values in your Help Center webform

Hi 蘇 詩婷,  I see, Yes, let's chat directly. 

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• Andrei Kamarouski
• Created February 22, 2021 08:02
• 0 votes

1. Community
2. User Tips & Tricks
3. Showing predefined answers for custom field values in your Help Center webform

Hi @蘇 詩婷Did you add the 2nd part of the script starting with that code too?  <script> try { Anyway, feel free to contact me via widget here so we can have a quick call to fix it. :) 

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• Andrei Kamarouski
• Created February 19, 2021 14:46
• 0 votes

1. Community
2. User Tips & Tricks
3. Showing predefined answers for custom field values in your Help Center webform

Hi 蘇 詩婷 CSV is just needed to get the tags of your field values (avoiding copypasting) and organizing the order of the suggestions in the code.  You need to replace (1) Field ID, (2) tags and (3) ...

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• Andrei Kamarouski
• Created February 19, 2021 09:40
• 0 votes

1. Community
2. User Tips & Tricks
3. Showing predefined answers for custom field values in your Help Center webform

Jennifer Rowe thank you! Happy to share the knowledge with Zendesk folks =) 

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• Andrei Kamarouski
• Created February 19, 2021 05:28
• 0 votes

1. Community
2. User Tips & Tricks
3. Showing predefined answers for custom field values in your Help Center webform

Kelly Sofia, thx! I am happy to hear it! Feel free to message me if you need some assistance with this tip. We are finishing a version looking exactly like by Lyft (buttons style) but this probably...

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• Andrei Kamarouski
• Created February 19, 2021 05:27
• 0 votes

1. Community
2. Feedback on Support
3. Pinning Macros

Hi Sean Kelso, Check out our app Advanced Macros where you can get this with Quick Buttons setup (assigning up to 8 macros to buttons in any order you want). 

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• Andrei Kamarouski
• Created February 18, 2021 05:37
• 0 votes

1. Community
2. Feedback on Support
3. Love the new Trigger Page improvements, can it be done for Macros?

I do agree with Chris Bulin! Much needed in macros too! :)

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• Andrei Kamarouski
• Created February 12, 2021 17:10
• 0 votes

1. Community
2. User Tips & Tricks
3. Utilizing a variety of calculations in an Explore Query to understand escalated tickets

Chris Bulin Thx, great tip! Just reused Advanced formatting. 

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• Andrei Kamarouski
• Created January 19, 2021 06:40
• 1 vote