Andrei Kamarouski
I am Zendesk Expert and Pythia CEO. We develop productivity apps for Zendesk. https://pythia.cc
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Posts
Recent activity by Andrei Kamarouski-
Using Customer Journey idea to set up or scale your Zendesk
Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Management Roundtables (the full list is here). Today I am happy to publish thi...
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How to organize an excellent tickets categorization in Zendesk
Hi! 👋 More than one year ago I have posted my main contribution to Zendesk Community – the post about Using Customer Journey idea to set up or scale your Zendesk. Since that time I had implemented ...
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How to set up an "ideal" KPI system for your customer support
Hi all! Today I would like to share my vision of the ideal KPI system for your customer support. I was inspired to write this post by one question in the amazing Support Driven community (I sugges...
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The ultimate checklist to optimize your Zendesk
Preface Today, mid-March 2020, when COVID-19 is on the rise and many companies are affected, we need to support each other even more than usual. We all are facing very special management and produc...
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Display attribute values on all raws in tables
Hi, Pls make possible to make visible attributes values on each row in the table (for Month and Date Ticket Solved in my case)? I know that putting Ticket ID as a first column will do this, but I ...
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Make apps available on the top of the chat sidebar
AnsweredHi. Please make the option to move chat apps on the top of the right chat sidebar - without scrolling down all the time (like with ticket apps in Zendesk Support's sidebar).
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Using Tickets and Users attributes in one query
Hi. The well known limitation of Insights data model was difficulties with using Tickets and User related data in reports. Is this now possible in Explore? I am trying to add attributes for Tickets...
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NPS reports based on user tags
We have recently launched a survey about an app for Zendesk that we plan to develop. Based on dozens of answers the main feature needed is reporting on different users segments inside of given NPS ...
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Manual / Automated Text Analytics inside Zendesk
Hi all! It's my first post in the Community – and I hope to receive your feedback. :) While using some great features inside Zendesk we have encountered one and the same challenge – how to perform ...