Andrei Kamarouski

1. Community
2. User Tips & Tricks

Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Management Roundtables (the full list is here). Today I am happy to publish thi...

• Andrei Kamarouski
• Edited February 21, 2021 07:36
• 26 followers
• 9 comments
• 12 votes

1. Community
2. User Tips & Tricks

Preface Today, mid-March 2020, when COVID-19 is on the rise and many companies are affected, we need to support each other even more than usual. We all are facing very special management and produc...

• Andrei Kamarouski
• Edited February 18, 2021 19:27
• 25 followers
• 5 comments
• 12 votes

1. Community
2. User Tips & Tricks

Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Center running on Zendesk (BTW you can find more Help Center related tips in Zen...

• Andrei Kamarouski
• Edited February 17, 2021 09:22
• 6 followers
• 10 comments
• 1 vote

1. Community
2. User Tips & Tricks

Hi! 👋 More than one year ago I have posted my main contribution to Zendesk Community – the post about Using Customer Journey idea to set up or scale your Zendesk. Since that time I had implemented ...

• Andrei Kamarouski
• Edited June 18, 2020 18:28
• 4 followers
• 2 comments
• 5 votes

1. Community
2. User Tips & Tricks

Hi all!  Today I would like to share my vision of the ideal KPI system for your customer support. I was inspired to write this post by one question in the amazing Support Driven community (I sugges...

• Andrei Kamarouski
• Edited May 10, 2020 09:08
• 13 followers
• 2 comments
• 9 votes

1. Community
2. Feedback on Explore

Hi,  Pls make possible to make visible attributes values on each row in the table (for Month and Date Ticket Solved in my case)? I know that putting Ticket ID as a first column will do this, but I ...

• Andrei Kamarouski
• Created November 14, 2019 16:47
• 1 follower
• 0 comments
• 1 vote

1. Community
2. Feedback on Chat

Hi.  Please make the option to move chat apps on the top of the right chat sidebar - without scrolling down all the time (like with ticket apps in Zendesk Support's sidebar). 

• Andrei Kamarouski
• Created December 09, 2018 18:51
• 4 followers
• 5 comments
• 3 votes

1. Community
2. Explore Q&A

Hi. The well known limitation of Insights data model was difficulties with using Tickets and User related data in reports. Is this now possible in Explore? I am trying to add attributes for Tickets...

• Andrei Kamarouski
• Created October 01, 2018 15:07
• 1 follower
• 0 comments
• 0 votes

1. Community
2. User Tips & Tricks

We have recently launched a survey about an app for Zendesk that we plan to develop. Based on dozens of answers the main feature needed is reporting on different users segments inside of given NPS ...

• Andrei Kamarouski
• Created November 15, 2017 15:27
• 4 followers
• 1 comment
• 4 votes

1. Community
2. Integrations and Apps Q&A

Hi all! It's my first post in the Community – and I hope to receive your feedback. :) While using some great features inside Zendesk we have encountered one and the same challenge – how to perform ...

• Andrei Kamarouski
• Created October 18, 2017 11:16
• 2 followers
• 3 comments
• 1 vote