Mateusz S
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Total activity34
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Last activity
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Activity overview
Latest activity by Mateusz S-
Mateusz S commented,
Hello, is there any update on this? This behaviour is really making it difficult for our frontline agents to escalate tickets since tickets are sometimes reassigned back to agents by Web Service ev...
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Mateusz S created a post,
Triggers on chat
Hi, currently we use triggers to send welcome messages to customers on chat. Is there any chance to use dynamic content to send the message in multiple languages with one trigger?Second feature tha...
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Mateusz S created a post,
No missed chat ticket for transferred chats
Hi, we offer service in 5 languages and chats are sometimes assigned to a wrong department. In this case we use transfer to department option.To spare customers frustration when they see that an ag...
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Mateusz S commented,
Hello, I have different problem, but hiding chat events could help us as well.We offer chat in 5 languages and chats are sometimes assigned to a wrong department. In this case we use transfer to de...
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Mateusz S commented,
Hi Ben Van Iten. We use chat widget integrated with Zednesk Support platform. Can you please advise what options we can use to make it clear to the customers that operations hours have ended?
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Mateusz S commented,
All waiting chats on the queue will remain until either the visitor leaves the chat or the chat is manually served by an agent. Hi, is it actually possible to send them automated message and close ...
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Mateusz S commented,
Hello, we want to do the same (apply macro automatically if newly created ticket match predefined information). Our workflow would be that when a ticket for call is created (we use Snapcall app) a ...
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Mateusz S commented,
Hello, How can I add drop down list with contact reasons to pre-chat form?
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Mateusz S commented,
Hello!We use macros also for sending emails to our partners. For specific cases (there's separate macro for each of them) we need to contact different department on different e-mail address. It wou...