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Andrey Sarapulov

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Activity overview

Latest activity by Andrey Sarapulov
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    Andrey Sarapulov commented,

    Tamir Bashkin Interesting... Can you render {{ticket.via}} placeholder on a ticket (inject it as a text > submit a ticket) to see what value it renders?

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    Andrey Sarapulov commented,

    Hi Colin, Glad your are finding this helpful. Would be great if you can rate this app on Zendesk marketplace. In liquid you can use AND or OR operators inside the IF statement in the following way:...

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    Andrey Sarapulov commented,

    You can use any style/HTML supported by Zendesk Comment Editor. Looks like the Headers are supported. So this is something I expect you can use. As a test you can create a comment with all possibl...

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    Andrey Sarapulov commented,

    Hi Colin, I played a bit and the following version started to work for me. NOTE: i changed one condition to look up "priority_changed" tag on my test account and slightly updated the HTML Let me kn...

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    Andrey Sarapulov commented,

    hi Bastian, all these "liquid" goes into Zignatures App setting together with text or HTML you want to see in the signature. So if you go to MANAGE > Apps > Zignatures and find the settings for thi...

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    Andrey Sarapulov commented,

    Just tested and it seem to be working (see image). there are few things about using HTML in zignatures: 1. Zendesk sanitise the HTML so very custom one will be omitted.  2. You need to have Rich ed...

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    Andrey Sarapulov commented,

    Some time ago I've built Zignatures app which is still available on Zendesk marketplace for free: https://www.zendesk.com/apps/support/zignatures/ This app is intended to give you more control over...

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    Andrey Sarapulov commented,

    Check these out: // 1 {% assign via = ticket.via | downcase | strip %}{% if via == 'mail' %}this is MAAAAAIL!{% endif %} // 2 {% if ticket.tags contains 'customer' %}TAG IS THEEEERE!{% endif %}

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    Andrey Sarapulov commented,

    Make sure you provided feedback to the app!

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    Andrey Sarapulov commented,

    When you copy things from here some invisible chars can be added So copy this {% if ticket.via == "Mail" %} SIGNATURE {% else %} no signature {% endif %} Remove formatting (for example copy into br...