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Balasubrahmanyam V K Ramavajhala

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Latest activity by Balasubrahmanyam V K Ramavajhala
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    Balasubrahmanyam V K Ramavajhala commented,

    Hello Katie, Thanks for the details. I will leave feed back on forum. We tried automation too, but in this particular weekend scenarios, the 24hr notification also appears over weekend which wouldn...

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    Balasubrahmanyam V K Ramavajhala commented,

    Thank you Jessie. Hello Katie, Thanks for the response. Let me explain our problem. We have support team works from different geographical regions on different applications. But ZENDESK shows timel...

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    Balasubrahmanyam V K Ramavajhala commented,

    Next SLA breach is showing the info in days. Can we show that in hours? For Ex: 72 hrs, instead of 3days. The tooltip on Next SLA Breach column shows the exact datetime of SLA breach. Can we show t...