Lou Abigail Menard
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Activity overview
Latest activity by Lou Abigail Menard-
Lou Abigail Menard commented,
Hi Nicole, Related to this question, if we switch to Guide Enterprise (but sticking with Support professional), can we then have our main KB page contain Categories/Tiles that will lead to other He...
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Lou Abigail Menard commented,
Kind of related to this question. We are planning to have Guide Enterprise, but staying with Support Professional. Can we still have multiple help centers / instances for our Knowledge Base even if...
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Lou Abigail Menard commented,
Hi @Jessie, I saw that article you linked and it didn't mention anything about being able to insert 'Images' that can be "clickable". So it's not just an image being inserted, but the image holds a...
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Lou Abigail Menard commented,
Hi, I'm aware this thread is for Zendesk SUPPORT. But can we also insert Images and make them clickable, in the ZD GUIDE? We would like to insert clickable images in our articles. Thanks
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Lou Abigail Menard commented,
Thanks @Carsten for your feedback. Indeed our current plan is to do the manual copy-paste. Was exploring if there could be other easier options. But yeah, I guess that will be the only workaround ...
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Lou Abigail Menard commented,
Hi @Carsten, With the Knowledge Base Backup, is it possible to download the back-up, then upload it to another Help Center account? We will basically have 2 Help Centers (2 accounts), and we are tr...
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Lou Abigail Menard commented,
Hi @Anthony, Do you mean this?: Not sure if that's what you looking for. If so, you can set that by goung to Guide Admin > Guide Settings > (browse down to:) Additional Languages , and tick t...
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Lou Abigail Menard commented,
Hi Nicole, Thanks for recommending team publishing. However, we have articles that can be editted by agents (no specific agent) on the fly. It will be good to have a locking-functionality, to show ...
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Lou Abigail Menard commented,
Hi Igal, I totally see what you mean, and it sounds like we almost have the same process when it comes to contents related to defects/tickets (I'm in a softare development industry). When you said ...
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Lou Abigail Menard commented,
Hi, Not sure if this workaround will help, but may I suggest, to have an Internal Category, with Internal Sections? Sample outline: For Review Articles Category - (Internal) > Internal Section A ...