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Aaron

  • Total activity 21
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Activity overview

Latest activity by Aaron
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    Aaron commented,

    Ok I simply deleted all links to attachments, and instead added 'download' links that point to the access restricted page with the attachment. This is a working 'work-around'.

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    Aaron created a post,

    access restriction in Guide and error page handling

    situation: An attachment is save in an access restricted article in Guide. This attachment is linked from an open article in Guide. If a user clicks a link that points to the access restricted arti...

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    Aaron commented,

    I fixed the search myself: article_page.hbs used {{search scoped=true submit=false}} home_page.hbs used {{search submit=false instant=true class='search search-full'}} Hence, simply copy and paste ...

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    Aaron created a post,

    Guide: search dependencies

    Answered

    It happened a couple of times that I (and customers) did not find a desired article using the search function in Guide, although I used the title of the article as a search word. Zendesk told me th...

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    Aaron commented,

    As I didn't find an existing solution, I programmed my own using python for API requests and cytoscape for visualization.

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    Aaron commented,

    looks like google analytics can solve the problem following this post  

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    Aaron commented,

    it appear like Mark is more referring to a  semantic network and Jennifers post answers the broken link question . On the first glance it seems to be only a solution for internal broken link (withi...

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    Aaron commented,

    I also see the need for the visual representation of the links (semantic network) as it happens that an old article is deleted and links pointing to it must be redirected. 

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    Aaron commented,

    related post: https://support.zendesk.com/hc/en-us/community/posts/223093907-Need-ability-to-better-manage-images-in-articles-?page=1#community_comment_360002209988

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    Aaron created a post,

    general image databank

    There are two independent and separate image uploads for Zendesk Guide: The theme image-assets are for ‘styling’, to be included in the style.css for example. The image upload within articles is f...