Tara
- Total activity 21
- Last activity
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Activity overview
Latest activity by Tara-
Tara commented,
Thanks Stan, so how would this work, we need to add a 'restricted' tag to every organization then add an 'override' tag to the users that we want to allow ticket submission?
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Tara commented,
Would it be possible to extend this to only user specific tags? We have our help center restricted to authenticated users, but would only like dedicated champions within a customer's account to be ...
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Tara commented,
Agreed, would love this feature. we will not use sat surveys the way the functionality exists. we have a separate survey that we send out quarterly using survey monkey.
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Tara commented,
Would really love to have this capability available on a per user basis. In most cases our customers have an internal point of escalation for their general users who acts as a first line of support...
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Tara commented,
Agreed, was very disappointed to see this wasnt an option. apparently this has been requested often. @Zendesk Moderator - can you at least let us know if this is on the plan???
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Tara commented,
Agreed - I'm working with the trial trying to understand how to implement but the lack of customizing status's is making this difficult to match our processes. Especially considering we are going t...