Tara
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Total activity27
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes11
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Activity overview
Latest activity by Tara-
Tara commented,
Good to know considering i just spent a whole bunch of time learning how to configure my insights reports.... now i have to rebuild them all in a new tool??? Now I don't have as many as some people...
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Tara commented,
This feature is desperately needed for our group. I'm having a hard time justifying to our mgmt team why we keep the zendesk products without this basic functionality that it is severely lacking. d...
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Tara commented,
Agreed, would love this feature. we will not use sat surveys the way the functionality exists. we have a separate survey that we send out quarterly using survey monkey.
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Tara commented,
Would really love to have this capability available on a per user basis. In most cases our customers have an internal point of escalation for their general users who acts as a first line of support...
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Tara commented,
Agreed, was very disappointed to see this wasnt an option. apparently this has been requested often. @Zendesk Moderator - can you at least let us know if this is on the plan???
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Tara commented,
Agreed - I'm working with the trial trying to understand how to implement but the lack of customizing status's is making this difficult to match our processes. Especially considering we are going t...