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Chris

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Activity overview

Latest activity by Chris
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    Chris commented,

    1. Community
    2. Feedback on Support
    3. Send search data from Web Widget to Google Analytics

    Hi Zendesk,   Is there any progress on this? We're in a similar boat as Dan. Almost all of our help center traffic comes from the widget on our site and I'd love to be able to find out what people ...

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    Chris commented,

    1. Guide
    2. ...
    3. Guide reporting and SEO
    4. Can I report on Help Center usage?

    Is there any way to even see an expanded view of the Overview Help Center reports? I'd like to see more than just the top 5 searches. Especially, searches without answers or that create tickets wou...

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    Chris commented,

    1. Support
    2. ...
    3. Reporting
    4. Using CSAT

    Thanks so much Zach! You rule!

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    Chris commented,

    1. Support
    2. ...
    3. Reporting
    4. Using CSAT

    Zach, Thanks so much. I still don't understand how I would get that as part of a comment (or part of a signature) so the user doesn't get an e-mail just asking for feedback.Do I put that thing into...

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    Chris commented,

    1. Support
    2. ...
    3. Reporting
    4. Using CSAT

    Is it possible to get the Satisfaction links in a comment on an existing ticket? I do not want to bother customers with additional e-mails with the survey. They find this annoying and it lowers the...

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