Julian Lasser
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Total activity63
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Last activity
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Activity overview
Latest activity by Julian Lasser-
Julian Lasser commented,
Hi everyone, This is more of a strategic question than a technical one: What's better when dealing with spam-created tickets? to delete them or to solve/close them immediately (like with a trigger/...
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Julian Lasser commented,
@Mark Thanks again for your time.
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Julian Lasser commented,
Hi, Is it possible to notify external email addresses as part of a macro? I didn't see in the macro actions the option to use "notify external target"... Thanks!
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Julian Lasser commented,
Hi Mark, Thanks for sharing! Question for you: How do you differentiate, when a silver ticket comes in, which of the 2 schedules to apply? I know you use tags for that but what steps (I would assum...
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Julian Lasser commented,
Hi, Is there a way to apply a schedule based on the geography the ticket was opened? Can Zendesk detect where a ticket is opened? Thanks
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Julian Lasser commented,
Hi, Is the group feature of Gmail (or group alias) supported as a valid email address I can use to connect to Zendesk? Thanks
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Julian Lasser commented,
Andrei, thank you so much for sharing! Very nice introduction to the topic. I'll definitely be reading the practical examples and tips if you decide to share them too! :D Julian
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Julian Lasser commented,
Hi Brett, I also have this same concern, is it possible to share the solution given to Shahd? Julian
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Julian Lasser commented,
Hi ZD team, I found this series really useful, thanks for sharing your experience. If this is a monthly discussion, where are the rest of the series? (unless after 16 months the plug was pulled or ...
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Julian Lasser commented,
Hi Robin, It seems I can't add more than one tag to the "field options" section of the about custom field, right? This is what I want to do: I've set up several categories with subcategories in the...