Dan Kondzela

1. Using Guide
2. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
3. Localizing Help Center content (Guide Professional and Enterprise)

Hi there, Clare! Utilizing the SDK is going to be largely tied to custom coded solutions. This is not directly supported by Zendesk, unfortunately, but there is likely an aspect of your SDK use tha...

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• Dan Kondzela
• Created January 24, 2019 17:11
• 0 votes

1. Advice and troubleshooting
2. Tickets
3. Why do tags disappear when an agent updates the ticket?

Hi Tiffany, thanks for the update! I am always very hesitant to throw 'bug' around, but it is at the very least unexpected. In my experience there is usually a cause for behavior like what we are s...

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• Dan Kondzela
• Created January 24, 2019 14:23
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Deleting and Suspending User(s)

Hi there, Chrysler! Thanks for your questions. You cannot delete a user that has a ticket in a status other than closed. If they have open tickets the deletion will fail. When a ticket is in a clos...

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• Dan Kondzela
• Created January 23, 2019 22:49
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. User images

Hi Brian! Great question. If you are referring to the ability for an end user to upload a profile picture of their own then no, this is something an end-user will have the option to do so long as t...

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• Dan Kondzela
• Created January 23, 2019 21:55
• 0 votes

1. Advice and troubleshooting
2. Tickets
3. Why do tags disappear when an agent updates the ticket?

Hi Tiffany! What a pickle! Do you have ticket field values with the tags present on the ticket? If a ticket field value has the associated tag then it will appear on the ticket by association. Also...

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• Dan Kondzela
• Created January 23, 2019 15:30
• 0 votes

1. Community
2. Business Rules - Triggers, Macros, & Automations
3. Macros are suddenly stacking?

Hi Steph, This sounds like a bit of a conundrum. It sounds as though it may become complicated so I have created a ticket directly with you via email to sort out what may be occurring. Thanks,

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• Dan Kondzela
• Created January 22, 2019 19:46
• 0 votes

1. Community
2. Talk Troubleshooting and Q&A
3. Google Hangouts Chat Bot Not Working

Hi Deagan, I'm sorry to hear of these troubles! To start, please clear your cache and cookies to confirm the behavior persists beyond this. If you perform that clearing and the problem persists, ca...

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• Dan Kondzela
• Created January 22, 2019 17:31
• 0 votes

1. Using Guide
2. Setting up Guide
3. Enabling Chat for your Help Center (Guide Professional and Enterprise)

Hi Elmo, What I mean is to set yourself online within your Chat Dashboard. This means navigating to your Chat Dashboard and logging in, while ensuring that your status is on the green 'online' circ...

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• Dan Kondzela
• Created January 18, 2019 19:47
• 0 votes

1. Using Talk
2. Managing Talk
3. Routing calls based on business hours (Talk Team, Professional, and Enterprise)

Hi, great questions! @Danilyn Nguyen Unfortunately using the callback feature will require an agent be online at the time. There would not be a way for an end-user to enter a queue for callback if ...

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• Dan Kondzela
• Created January 18, 2019 17:10
• 0 votes

1. Using Support
2. Tickets
3. About custom field types

Hi Karen! This is quite a conundrum. I just wanted to post to let you know that I am creating a ticket for this request. You'll hear from me via email shortly!

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• Dan Kondzela
• Created January 17, 2019 19:47
• 0 votes