Dan Kondzela
- Total activity 109
- Last activity
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Activity overview
Latest activity by Dan Kondzela-
Dan Kondzela commented,
Great question Sebastian. I can see the use case, but unfortunately it will not be possible. Dynamic Content will be populated from the placeholder dependent upon the users profile language. There ...
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Dan Kondzela commented,
Hey! Macro reference refers to a process that is still, as far as I am aware, on the roadmap. It is meant as a tool to see when a Macro is automatically applied using a business rule like a trigger...
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Dan Kondzela commented,
Hey Matt, thanks for reaching out. Great question! However that behavior is not changed at the moment. Users will need to be authenticated to access the attachments if the requirement is enabled. I...
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Dan Kondzela commented,
Hey John! This is a great question, and I can certainly see the validity of the request. Unfortunately this is something that is not planned at this time. We have a similar request over on our Talk...
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Dan Kondzela commented,
Great question, Justin There's no button that you can click or condition that can be set for 'no articles suggested'. Also, since the liquid conditional statements in the answerbot triggers like {%...
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Dan Kondzela commented,
Hi George, thanks for reaching out! Unfortunately it is not possible to set up a workflow that accomplishes this. I can certainly see the use case but the options currently available within Zendesk...
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Dan Kondzela commented,
Hey George, Good question. I don't believe the process Tod outlines is possible with active, incoming calls. I will tell you why. Actively incoming calls can be routed one of two ways, via an IVR o...
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Dan Kondzela commented,
Hey Christopher, I just wanted to let you know I'm starting a ticket up to take a closer look at your report configuration. Keep an eye on your inbox!
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Dan Kondzela commented,
Thanks for the question, Eitan. The only way to communicate comments from a problem ticket over to Incident tickets is to add a comment along with submitting the ticket as Solved. I understand that...
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Dan Kondzela commented,
Hey Brendan! If you want to limit what is present on the ticket within Zendesk itself you will need to add or remove ticket fields to match that desire. It is going to be expected and non-alterabl...