Dan Kondzela

Total activity 212
Last activity July 10, 2020 19:49
Member since August 07, 2017 16:03

Following 0 users
Followed by 0 users
Votes 10
Subscriptions 97

Activity overview

Latest activity by Dan Kondzela

Dan Kondzela created an article, July 10, 2020 19:49
Service Incident - July 10th, 2020 - Web Widget Multibrand form issues
1. Zendesk updates
2. Service notifications
SUMMARY On July 9, 2020 from 22:54 UTC to July 10, 2020 20:28 UTC , Support customers experienced issues with the Web Widget not respecting brand filtering for ticket forms and displaying all form...
- Dan Kondzela
- Edited August 05, 2020 16:24
- 3 followers
- 0 comments
- 1 vote
Dan Kondzela created an article, July 06, 2020 15:44
Service Incident - July 6th, 2020 - Zendesk Apps Framework Editor Issue
1. Zendesk updates
2. Service notifications
SUMMARY 16:17 UTC | 09:17 PT We have identified the root cause of this Apps Framework issue and rolled back the associated code. Please refresh your browser and let us know if you're still seeing ...
- Dan Kondzela
- Edited July 09, 2020 16:54
- 4 followers
- 1 comment
- 0 votes
Dan Kondzela commented, May 27, 2020 22:05
Hi Craig, thanks for the information! I believe this will require a few more steps so I have created a ticket on your behalf. I look forward to continuing troubleshooting there!
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- Dan Kondzela
- Created May 27, 2020 22:05
- 0 votes
Dan Kondzela created an article, May 27, 2020 21:16
Service Incident - May 27th, 2020 - Pod 17 Issues
1. Zendesk updates
2. Service notifications
SUMMARY On May 27, 2020 from 20:57 UTC to 21:07 UTC customers were unable to load Support, Guide, Talk, and Sunshine on Pod 17 receiving 502 bad gateway error messages: “Your request experienced a...
- Dan Kondzela
- Edited June 04, 2020 14:51
- 5 followers
- 1 comment
- 0 votes
Dan Kondzela commented, May 27, 2020 17:59
Hi Craig, thanks for your report here! I appreciate the context that has already been provided, and have a few more questions to narrow the scope as much as possible. To start, does this happen whe...
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- Dan Kondzela
- Created May 27, 2020 17:59
- 0 votes
Dan Kondzela commented, May 22, 2020 15:12
Understood! That is very valid, your feedback is appreciated. Please update this thread if you have further questions!
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- Dan Kondzela
- Created May 22, 2020 15:12
- 0 votes
Dan Kondzela commented, May 22, 2020 14:22
Hi Ryan, great question! I have set up a test and have confirmed that changing the owner will not automatically ensure they are a follower. The user will need to go to the article and follow it ma...
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- Dan Kondzela
- Created May 22, 2020 14:22
- 0 votes
Dan Kondzela commented, August 13, 2019 14:17
Hi Devon, thanks for the update! You may have received a notification but I have sent you a ticket to take a closer look at the behavior of this attribute and to follow up on expected behavior. Als...
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- Dan Kondzela
- Created August 13, 2019 14:17
- 0 votes
Dan Kondzela commented, August 06, 2019 21:36
Hi Jorge, thanks for the question! I spun up a ticket on your behalf to get some more information and continue the troubleshooting process. Thanks!
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- Dan Kondzela
- Created August 06, 2019 21:36
- 0 votes
Dan Kondzela commented, August 06, 2019 15:15
Hi Gemma, and thank you Thomas! To weigh in myself, I would say that Thomas' recommendation is going to be your most productive route. This is because Explore is meant to take ticket data and revie...
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- Dan Kondzela
- Created August 06, 2019 15:15
- 0 votes