
Dan Kondzela
- Total activity 150
- Last activity
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Activity overview
Latest activity by Dan Kondzela-
Dan Kondzela commented,
Hi there, Clare! Utilizing the SDK is going to be largely tied to custom coded solutions. This is not directly supported by Zendesk, unfortunately, but there is likely an aspect of your SDK use tha...
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Dan Kondzela commented,
Hi Tiffany, thanks for the update! I am always very hesitant to throw 'bug' around, but it is at the very least unexpected. In my experience there is usually a cause for behavior like what we are s...
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Dan Kondzela commented,
Hi there, Chrysler! Thanks for your questions. You cannot delete a user that has a ticket in a status other than closed. If they have open tickets the deletion will fail. When a ticket is in a clos...
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Dan Kondzela commented,
Hi Brian! Great question. If you are referring to the ability for an end user to upload a profile picture of their own then no, this is something an end-user will have the option to do so long as t...
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Dan Kondzela commented,
Hi Tiffany! What a pickle! Do you have ticket field values with the tags present on the ticket? If a ticket field value has the associated tag then it will appear on the ticket by association. Also...
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Dan Kondzela commented,
Hi Steph, This sounds like a bit of a conundrum. It sounds as though it may become complicated so I have created a ticket directly with you via email to sort out what may be occurring. Thanks,
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Dan Kondzela commented,
Hi Deagan, I'm sorry to hear of these troubles! To start, please clear your cache and cookies to confirm the behavior persists beyond this. If you perform that clearing and the problem persists, ca...
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Dan Kondzela commented,
Hi Elmo, What I mean is to set yourself online within your Chat Dashboard. This means navigating to your Chat Dashboard and logging in, while ensuring that your status is on the green 'online' circ...
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Dan Kondzela commented,
Hi, great questions! @Danilyn Nguyen Unfortunately using the callback feature will require an agent be online at the time. There would not be a way for an end-user to enter a queue for callback if ...
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Dan Kondzela commented,
Hi Karen! This is quite a conundrum. I just wanted to post to let you know that I am creating a ticket for this request. You'll hear from me via email shortly!