Dan Kondzela

Zendesk Customer Advocate

Total activity

206
Last activity

February 02, 2021 22:16
Member since

August 07, 2017 16:03
Following

0 users
Followed by

0 users
Votes

10
Subscriptions

99

Activity overview

Latest activity by Dan Kondzela

Dan Kondzela created an article, February 02, 2021 22:16
Service Incident - February 2nd, 2021 - Agent Workspace Chat Issues
1. Zendesk updates
2. Service notifications
SUMMARY On February 2nd, 2021 from 21:15 UTC to 22:32 UTC, Chat customers using Agent Workspace were unable to receive new chats and existing conversations only created tickets once the issue was ...
- Dan Kondzela
- Edited February 12, 2021 00:11
- 10 followers
- 1 comment
- 1 vote
Dan Kondzela created an article, October 02, 2020 23:05
Service Incident - October 2nd, 2020 - Talk Inaccessible via Web Widget on Pod 18
1. Zendesk updates
2. Service notifications
SUMMARY From October 1, 2020 at 14:01 UTC to October 2, 2020 at 23:08 UTC, Talk via the Web Widget was unable to connect calls for a subset of customers on Pod 18. Timeline 23:34 UTC | 16:34 PT We...
- Dan Kondzela
- Edited October 14, 2020 16:13
- 3 followers
- 1 comment
- 0 votes
Dan Kondzela created an article, October 01, 2020 16:23
Service Incident - October 1st, 2020 - Social Messaging & SunCo Webhook Delay
1. Zendesk updates
2. Service notifications
SUMMARY 21:57 UTC | 14:57 PT We’re happy to report the issues affecting the social messaging add-on and Sunshine Conversations have now been resolved. 17:26 UTC | 10:26 PT The social messaging add...
- Dan Kondzela
- Edited October 16, 2020 18:16
- 7 followers
- 1 comment
- 0 votes
Dan Kondzela commented, May 27, 2020 22:05
Hi Craig, thanks for the information! I believe this will require a few more steps so I have created a ticket on your behalf. I look forward to continuing troubleshooting there!
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- Dan Kondzela
- Created May 27, 2020 22:05
- 0 votes
Dan Kondzela commented, May 27, 2020 17:59
Hi Craig, thanks for your report here! I appreciate the context that has already been provided, and have a few more questions to narrow the scope as much as possible. To start, does this happen whe...
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- Dan Kondzela
- Created May 27, 2020 17:59
- 0 votes
Dan Kondzela commented, May 22, 2020 15:12
Understood! That is very valid, your feedback is appreciated. Please update this thread if you have further questions!
- View comment
- Dan Kondzela
- Created May 22, 2020 15:12
- 0 votes
Dan Kondzela commented, May 22, 2020 14:22
Hi Ryan, great question! I have set up a test and have confirmed that changing the owner will not automatically ensure they are a follower. The user will need to go to the article and follow it ma...
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- Dan Kondzela
- Created May 22, 2020 14:22
- 0 votes
Dan Kondzela commented, August 13, 2019 14:17
Hi Devon, thanks for the update! You may have received a notification but I have sent you a ticket to take a closer look at the behavior of this attribute and to follow up on expected behavior. Als...
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- Dan Kondzela
- Created August 13, 2019 14:17
- 0 votes
Dan Kondzela commented, August 06, 2019 21:36
Hi Jorge, thanks for the question! I spun up a ticket on your behalf to get some more information and continue the troubleshooting process. Thanks!
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- Dan Kondzela
- Created August 06, 2019 21:36
- 0 votes
Dan Kondzela commented, August 06, 2019 15:15
Hi Gemma, and thank you Thomas! To weigh in myself, I would say that Thomas' recommendation is going to be your most productive route. This is because Explore is meant to take ticket data and revie...
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- Dan Kondzela
- Created August 06, 2019 15:15
- 0 votes