Dan Kondzela
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Total activity219
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Last activity
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Activity overview
Latest activity by Dan Kondzela-
Dan Kondzela created an article,
Service Incident - October 2nd, 2020 - Talk Inaccessible via Web Widget on Pod 18
SUMMARY From October 1, 2020 at 14:01 UTC to October 2, 2020 at 23:08 UTC, Talk via the Web Widget was unable to connect calls for a subset of customers on Pod 18. Timeline 23:34 UTC | 16:34 PT We...
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Dan Kondzela created an article,
Service Incident - October 1st, 2020 - Social Messaging & SunCo Webhook Delay
SUMMARY 21:57 UTC | 14:57 PT We’re happy to report the issues affecting the social messaging add-on and Sunshine Conversations have now been resolved. 17:26 UTC | 10:26 PT The social messaging add...
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Dan Kondzela created an article,
Service Incident - August 21st, 2020 - Billing Issues
SUMMARY 01:38 UTC | 18:38 PT We’re happy to confirm that the service interruption which impacted the Zendesk billing page and shopping cart experience is now resolved. 00:00 UTC | 17:00 PT Our bil...
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Dan Kondzela created an article,
Service Incident - August 17th, 2020 - Talk Wrap-Up issue on Pod 23
SUMMARY On August 18, 2020 from 15:36 UTC to 22:25 UTC, Talk customers on Pod 23 experienced issues with call wrap-up time exceeding configured account limits. TIMELINE 21:58 UTC | 14:58 PT Our te...
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Dan Kondzela created an article,
Service Incident - July 10th, 2020 - Web Widget Multibrand form issues
SUMMARY On July 9, 2020 from 22:54 UTC to July 10, 2020 20:28 UTC , Support customers experienced issues with the Web Widget not respecting brand filtering for ticket forms and displaying all form...
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Dan Kondzela created an article,
Service Incident - July 6th, 2020 - Zendesk Apps Framework Editor Issue
SUMMARY 16:17 UTC | 09:17 PT We have identified the root cause of this Apps Framework issue and rolled back the associated code. Please refresh your browser and let us know if you're still seeing ...
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Dan Kondzela commented,
Hi Craig, thanks for the information! I believe this will require a few more steps so I have created a ticket on your behalf. I look forward to continuing troubleshooting there!
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Dan Kondzela created an article,
Service Incident - May 27th, 2020 - Pod 17 Issues
SUMMARY On May 27, 2020 from 20:57 UTC to 21:07 UTC customers were unable to load Support, Guide, Talk, and Sunshine on Pod 17 receiving 502 bad gateway error messages: “Your request experienced a...
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Dan Kondzela commented,
Hi Craig, thanks for your report here! I appreciate the context that has already been provided, and have a few more questions to narrow the scope as much as possible. To start, does this happen whe...
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Dan Kondzela commented,
Understood! That is very valid, your feedback is appreciated. Please update this thread if you have further questions!