Dan Kondzela
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Activity overview
Latest activity by Dan Kondzela-
Dan Kondzela commented,
Hi Abhiman, thanks for your patience here! I was doing some research and it seems as though the two versions you are describing are outdated. According to this link - https://archive.apache.org/di...
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Dan Kondzela commented,
Hi Igor - I believe you may have luck posting over on our integrations topic in the Community to see if there are more detailed answers available. For the time you may be interested in reviewing ou...
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Dan Kondzela commented,
Hi Isabela! Thanks for the information and the well wishes. Hope you have a good weekend as well. While those steps described should not be necessary it seems as though we are dealing with unexpect...
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Dan Kondzela commented,
Hi Isabela, thank you for your question! The problems you are describing are certainly concerning. I suspect that the issue is caused by the URL itself as the authentication requirements of your si...
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Dan Kondzela commented,
Hi Kevin and Pedro, great question! We have some documentation on the functionality of Multi-Select Fields behave in Explore right here: Custom ticket field values The feature is also shown to be i...
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Dan Kondzela commented,
Hi there, Clare! Utilizing the SDK is going to be largely tied to custom coded solutions. This is not directly supported by Zendesk, unfortunately, but there is likely an aspect of your SDK use tha...
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Dan Kondzela commented,
Hi Tiffany, thanks for the update! I am always very hesitant to throw 'bug' around, but it is at the very least unexpected. In my experience there is usually a cause for behavior like what we are s...
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Dan Kondzela commented,
Hi there, Chrysler! Thanks for your questions. You cannot delete a user that has a ticket in a status other than closed. If they have open tickets the deletion will fail. When a ticket is in a clos...
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Dan Kondzela commented,
Hi Brian! Great question. If you are referring to the ability for an end user to upload a profile picture of their own then no, this is something an end-user will have the option to do so long as t...
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Dan Kondzela commented,
Hi Tiffany! What a pickle! Do you have ticket field values with the tags present on the ticket? If a ticket field value has the associated tag then it will appear on the ticket by association. Also...