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Edwin Schukking

Director, Global Member Services @ Kantar Lightspeed / Location: Amsterdam, Netherlands

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Activity overview

Latest activity by Edwin Schukking
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    Edwin Schukking created a post,

    What App to use for translate ticket descriptions from Arabic?

    1. Community
    2. Integrations and Apps Q&A

    Hi, We are looking for your advise what app to use to translate Zendesk ticket content from Arabic into English. We are not looking for a professional translation, but good enough so our agents wou...

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    Edwin Schukking commented,

    1. Community
    2. Guide Q&A
    3. Swiss Italian?

    Hi Jessie, Thanks for letting me know, this is great! Kind regards,Edwin

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    Edwin Schukking commented,

    1. Community
    2. Guide Q&A
    3. Swiss Italian?

    Hi Nicole, Thank you for the confirmation. At the moment we are only weeks away from launching our Swiss portal, but just now I checked and Swiss Italian is not an option to select yet. Since DEV i...

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    Edwin Schukking commented,

    1. Community
    2. Guide Q&A
    3. Swiss Italian?

    Hi Jessie,  Indeed we would like to be able to use Swiss Italian support! Now we are feeling special to be the first Zendesk users to use the Swiss Italian language codes :-) We are setting up the ...

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    Edwin Schukking commented,

    1. Community
    2. User Tips & Tricks
    3. Add Articles Votes Event

    Thanks, @Trapta . We'll have a look into the tip! Edwin

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    Edwin Schukking commented,

    1. Community
    2. User Tips & Tricks
    3. Add Articles Votes Event

    I have more or less the same question as Adelle.  When the user votes NO, we would like to display the list of forms, so they can submit a ticket using one of the contact forms.

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    Edwin Schukking commented,

    1. Community
    2. Guide Q&A
    3. Swiss Italian?

    Hi Jessie, Any news from the Product Team on this?Or shall I create a support ticket instead? Kind regards,Edwin

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    Edwin Schukking commented,

    1. Community
    2. Guide Q&A
    3. Swiss Italian?

    Thanks, Jessie!

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    Edwin Schukking created a post,

    Swiss Italian?

    1. Community
    2. Guide Q&A

    Hi everyone, I must be blind, because I notice in the language list  Swiss French Swiss German but Swiss Italian I could not find in the list. Is there a setting I missed? Kind regards,Edwin

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    Edwin Schukking commented,

    1. Community
    2. Insights Q&A
    3. First Resolution Time without time spent in Pending and On Hold

    Hi, Not sure, but instead I might need to calculate the value when the number of re-opens of the ticket is still 0 (zero), the status is Solved and the value in the calculated column is NULL. Kind ...

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